Director of Design Program Management

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We’re looking for an accomplished Director of Design Program Management (DPM), who will be pivotal in overseeing and coordinating multiple design programs for both the Industrial Design and Packaging teams. This strategic leadership position requires a strong background in program management, a deep understanding of packaging and industrial design processes, and the ability to inspire and guide cross-functional teams. You are comfortable helping teams come together to deliver exceptional experiences – and as such, you are highly competent in socializing, initiating, and driving process collaboration, negotiations, and delivery of various deliverables on time and within budget. This role requires someone to be flexible, humble, collaborative, and laser-focused on helping everyone reach incredible outcomes. This role is remote (US) and reports to the Head of Industrial & Packaging Design.

You Will:

• Program Leadership: Work closely with our Head of Industrial and Packaging Design, structuring, developing, and presenting detailed project schedules, briefs, and documentation.
• Project Management: Overseeing simultaneous industrial and packaging design programs, tracking multiple complex deliverables, and ensuring alignment with organizational goals and objectives.
• Resource Planning: Effectively allocate and manage resources across multiple programs, balancing workloads, communicating priorities, and optimizing team efficiency.
• Risk Mitigation: Proactively identify potential risks and challenges within programs and develop mitigation strategies to ensure successful outcomes. Comfortably communicate and escalate delays and risks while being solutions-oriented.
• Quality Assurance: Establish and implement quality control processes to maintain consistently high standards for design deliverables while ensuring proper approvals are met and documented, and internal alignment is achieved throughout projects.
• Innovation and Best Practices: Co-create and drive the adoption of industry best practices within the design program management framework across the organization.
• Cross-Functional Collaboration: Foster collaboration among design, engineering, supply chain, operations, and other cross-functional teams to ensure seamless integration and execution of program deliverables. Confidently and comfortably guide cross-functional status calls, documentation, and accountability.
• File ownership: Manage critical files, both internally and externally.
• Mentorship and Development: Desire and experience to lead, mentor, and inspire a team of DPMs, conduct regular performance evaluations, set goals, and facilitate professional development opportunities for team members.
• Vendor Management: Develop and maintain strong relationships with vendors and ensure quality and delivery standards adherence. Work closely with supply chain sourcing leads to manage existing packaging, print, and manufacturing vendors to drive accountability, the highest quality output, and timely execution.

You Have:

• 10+ years of Design Program Management experience.
• 4+ years of directly managing a team of program managers.
• Proven experience & subject matter expertise in leading multiple projects within packaging and industrial design is a must. Candidates are asked to come prepared with detailed examples of previous programs managed within ID and print.
• Knowledge of print technologies, manufacturing technologies, user-centered design methods, and other industry standards.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software tools and technologies. Knowing Monday.com and G-Suite is a plus.
• Ability to thrive in a fast-paced and dynamic work environment.
• Willingness to take direction and learn from others.
• Enjoys an autonomous working style and believes in collaboration in a multi-disciplinary design environment.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please do not send resumes to this email address.

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