Senior Strategy and Operations Analyst/Manager

About Higher Logic:

Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

As the Strategy and Operations Manager, you’ll be at the forefront of our growth engine. Your analytical prowess and business acumen will drive data-driven decisions, streamline processes, and elevate our revenue operations. You’ll collaborate with cross-functional teams and contribute to strategic initiatives that drive the business forward.

Responsibilities

• Revenue Optimization: Develop and implement revenue optimization strategies.
• Data-Driven Insights: Analyze market trends, competitors, and pricing models.
• Collaboration: Work closely with Sales, Marketing, Customer Success, and Finance teams.
• Forecasting: Consolidate forecasts and provide objective analysis.
• Strategic Planning: Support annual Operating Plans and Long Range Plans.
• M&A and Partnership Evaluation: Analysis potential growth opportunity via partnerships and potential acquisitions
• Risk Mitigation: Identify growth opportunities and potential risks.
• Preferred Skills

1. Analytical Skills:
   • Data Interpretation: Proficiency in analyzing complex data sets, identifying patterns, and drawing actionable insights.

• Predictive Analytics: Ability to use data to predict trends and outcomes.
• Customer Behavior Analysis: Understanding customer behavior through data analysis.

1. Technical Proficiency:
   • Excel: highly proficient and experienced in advanced data analysis using Microsoft Excel
   • Data Tools: Familiarity with data analytics tools such as SQL, Tableau, or Power BI a plus.
   • CRM Systems: Experience with customer relationship management (CRM) systems a plus.
2. Collaboration:
   • Cross-Functional Collaboration: Working closely with multiple stakeholders to align data-driven decision-making.
   • Effective Communication: Articulating insights from data to non-technical stakeholders.

Qualifications:

• Education: Bachelor’s degree in Business, Finance, or related field.
• Experience: 2-4 years in tech, consulting or investment banking.
• Analytical Skills: Excellent in Excel, Salesforce, or similar CRM systems.
• Soft Skills: Excellent communication, teamwork, and problem-solving abilities.

You’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.