Tech Operations Specialist

HelloKindred is seeking a Tech Operations Specialist to support system operations, data workflows, and integrations across client environments. The ideal candidate brings hands-on technical experience, a strong interest in APIs and data workflows, and the ability to operate in a fast-paced, evolving environment.

Requirements

• Serve as the first point of contact for workflow failures and technical support queries.
• Monitor data flow logs, workflow reports, and support boards daily.
• Troubleshoot and resolve known technical issues using documented SOPs.
• Escalate complex issues to senior technical team members where required.
• Coordinate with external Developers and technology partners on active integration projects.
• Track project progress, follow up on outstanding items, and flag blockers.
• Create and maintain SOPs, technical documentation, and internal knowledge resources.
• Review API documentation, map data fields, and assist with technical investigations.
• Support internal integration and automation projects.
• Assist with maintaining and improving internal tools and workflows.

Benefits

• Permanent employment
• Remote work with occasional in-person collaboration
• Opportunity to work with a fast-growing technology and systems consultancy