Customer Service Representative

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative with expertise in HubSpot to join our dynamic team. The ideal candidate will possess strong problem-solving skills, the ability to manage customer inquiries effectively, and a proven track record of using HubSpot tools for customer interactions. Fluency in English is essential, and experience working in an international or startup environment is highly preferred.

Key Responsibilities:

• Customer Support:
• Respond promptly to customer inquiries via email, chat, and calls, providing accurate and comprehensive information.
• Use HubSpot tools to track, manage, and document customer interactions efficiently.
• Issue Resolution:
• Identify and troubleshoot technical and non-technical customer issues, ensuring timely resolution.
• Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.
• Customer Relationship Management:
• Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention.
• Use CRM data to proactively identify customer needs and recommend solutions.
• HubSpot Expertise:
• Utilize HubSpot CRM, ticketing, and support tools to manage and track customer support activities.
• Stay updated on HubSpot features and best practices to enhance customer service delivery.
• Collaboration:
• Work closely with cross-functional teams, including product, sales, and technical support, to improve the customer experience.
• Provide feedback from customers to relevant departments for product and service improvements.

Qualifications:

• Experience: 2+ years of customer service or support experience, preferably in a SaaS or technology-driven environment.
• HubSpot Proficiency: Hands-on experience with HubSpot CRM and support tools is required.
• Language Skills: Fluent in English (additional language proficiency is a plus).
• Communication Skills: Strong verbal and written communication skills.
• Problem-solving Abilities: Excellent analytical and problem-solving skills to address customer needs effectively.
• Adaptability: Ability to thrive in a fast-paced, remote work environment.

Preferred:

• Experience working in an international or startup environment.
• Familiarity with other CRM tools or customer support platforms.

Perks and Benefits:

• Competitive salary based on experience.
• Remote work flexibility.
• Opportunities for career growth and skill development.
• Collaborative and inclusive work culture.