United States onlyHealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.
Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.
We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.
Position Overview:
We are hiring Nurse Supervisors to manage a team of Care Navigators who conduct chronic care management and/or remote patient monitoring programs, in various states, in partnership with private practices and health systems. Successful candidates will bring supervisory experience and a high level of clinical acumen.
The role of a Nurse Supervisor is to create a team of engaged Care Navigators who are equipped to build trusting therapeutic relationships with their patients. This leads to improved patient outcomes, high Care Navigator retention, and satisfied partners. Nurse Supervisors oversee patient-facing work and serve as the lead for performance and optimizing clinical outreach with selected practices. Above all else, you will play an essential role in cultivating highly engaged Care Navigator teams who simply love providing exceptional patient care in a remote setting.
What Success Looks Like for HealthSnap Nurse Supervisors:
When Nurse Supervisors excel, they create high-performing teams of engaged (happy) Care Navigators who deliver exceptional patient outcomes. Their teams operate with clarity, confidence, and purpose—driven by a shared commitment to patient-centered care. A strong culture of support and recognition enables Care Navigators to work efficiently and effectively, resulting in improved patient experience and outcomes.
Happy Nurse = Happy & Healthy Patient
Key Responsibilities:
- Championing a culture of purpose and patient-centeredness—where every team member feels valued, where positivity and hard work are rooted in compassion, and where all are connected to our Mission, inspired by our Vision, and guided by our Core Values.
- Empowering Care Navigator and patient success by developing supportive and trusting relationships with your team of 15 - 20 Care Navigators
- Equipping Care Navigators with the tools, skills, resources, and confidence to empower patients to manage their chronic conditions and achieve improved health outcomes
- Championing the HealthSnap culture based on our mission, vision, and values
- Retaining top talent
- Fostering a positive work environment
- Promoting and ensuring strict adherence to agreed-upon partner Work Flow Strategy Guides to support successful partnerships with our practices
- Developing and providing partner-specific workflow training to Care Navigators
- Closely collaborating with Clinical Operations Manager and Customer Success Team to deliver an outstanding partner experience
- Assigning patient caseloads and tasks to care navigators as needed
- Assisting with program enrollment and un-enrollment as needed
- Monitoring Care Navigators' performance to identify CNs needing additional coaching and support
- Coaching and shadowing Care Navigators on a regular and as-needed basis
- Completing monthly one-on-one meetings with Care Navigators, more frequently as needed. Identify and help Care Navigators close any workflow gaps
- Conducting formal coaching sessions, including the delivery of Corrective Action Forms and Performance Improvement Plans with professionalism and empathy. Improved performance, CN success and retention are always first priority.
- Completing monthly Quality Assurance reviews of Care Navigator calls and documentation. Provide any coaching, feedback, and ongoing monitoring based on Q/A findings
- Promoting strict adherence to all policies, procedures, legal, and regulatory requirements
- Planning and leading weekly team meetings designed to share information, build relationships, and enhance Care Navigator engagement
- Additional duties as assigned
Qualifications:
- 5+ years of experience in primary or specialty care practice, home care, or chronic care management
- Supervisor and/or lead experience required, preferred in a remote setting
- LPN/LVN or greater certification
- Experience in remote monitoring or virtual care management
- Track record of building highly motivated engaged teams, preferably in the remote setting
- High computer literacy, comfortable learning and using digital health portal and video calls
- Strong communication and interpersonal skills
- Excellent time management and organizational skills
- Engaging personality with the desire to coach and mentor staff
Benefits:
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and inclusive work environment
- Meaningful work that makes a positive impact on healthcare accessibility and outcomes
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!
