Director, Business Operations

About the Director, Business Operations at Headspace:

Headspace is seeking an exceptional Business Operations partner to join our team and help support our rapidly growing business. In this fast-paced and dynamic leadership role, this individual will play a crucial part in transforming the business and leading strategic initiatives to drive operational efficiency, streamline processes, and enhance overall business performance. This individual will work on critical projects that will drive tangible results in our business. This role will help develop data-driven insights and partners closely with the B2B business and cross functional leadership teams to execute our vision of improving the health and happiness of the world. This role will also oversee 2 individuals that will support the Direct to Consumer (D2C) business and Operations and Care Services functions. Our ideal candidate is someone who is analytical, detail-oriented, comfortable with ambiguity, and has the ability to work well with cross-functional teams.

What you will do:

• Stand up and build out a newly formed Business Operations function that will support the B2B and D2C businesses and Operations and Care Services functions.
• Be the direct support that provides strategic direction and leadership supporting the B2B commercial team and partnering with the B2B President directly.
• Collaborate closely with cross-functional teams to optimize processes and drive operational efficiency.
• Analyze data and metrics to identify trends, opportunities, and potential areas for improvement.
• Develop and implement initiatives to streamline operations, enhance productivity, and achieve business objectives.
• Serve as a key liaison between the business operations team and other departments, ensuring alignment and effective communication.
• Monitor performance metrics and KPIs, and develop actionable insights to drive business growth and success.
• Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making.
• Provide support and guidance to direct reports responsible for D2C and Operations and Care Services functions.
• Oversee a team of two individuals, providing guidance, mentorship, and fostering a culture of continuous improvement.

What you will bring:

Required Skills:

• Proven experience in business operations, with a track record of success in driving operational excellence and managing cross-functional teams.
• 8+ years proven experience preparing complex commercial and operational business analysis.
• 3+ years of people management experience.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Excellent leadership abilities, with a focus on mentorship, team development, and fostering a collaborative work environment.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines.

Preferred Skills:

• Experience within Health benefits/ Virtual Health/ Mental Health/ Wellness industries.
• BS in Computer Science, Operations Management, Business Administration, or other business related field.
• MBA preferred.
• Experience in a consulting firm.
• Experience in both private and public companies.

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $140,040-$190,213.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice