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HarveyHA

GTM Systems Admin (Support), Remote (US)

At Harvey. ai, we're transforming the legal industry by harnessing the power of generative AI to streamline workflows and drive efficiency for law firms and corporate legal departments.

Harvey

Employee count: 51-200

Salary: 77k-115k USD

United States only

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Transforming how legal and professional services operate, building a generational company, and defining a new category in real time.

Requirements

  • 3+ years of hands-on experience administering Zendesk
  • Experience working with Customer Success platforms such as Gainsight, Catalyst, or similar tools
  • Experience integrating support and CS tools with third-party systems using APIs or middleware
  • Strong systems thinking and problem-solving skills
  • Understanding of both reactive support workflows and proactive customer success motions
  • Experience building reports and dashboards to drive operational insights and decision-making
  • Highly organized and documentation-oriented

Benefits

  • 401k Matching
  • Generous Paid Time Off
  • Relocation Assistance
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 77k-115k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Harvey

Learn more about Harvey and their company culture.

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At Harvey.ai, we're transforming the legal industry by harnessing the power of generative AI to streamline workflows and drive efficiency for law firms and corporate legal departments. Founded in 2022, Harvey was born out of a desire to help legal professionals focus on strategic, high-value tasks by automating the labor-intensive work such as contract review, document drafting, and due diligence.

Our team is made up of passionate engineers, legal experts, and innovators committed to building cutting-edge tools that reduce the administrative burden on lawyers, allowing them to better serve their clients. Working with some of the world’s leading law firms and Fortune 500 companies, we prioritize data privacy and client confidentiality, ensuring that our solutions meet the highest standards of security and compliance.

With the support of industry-leading investors such as Sequoia Capital, Kleiner Perkins, and OpenAI’s Startup Fund, we’re growing rapidly and expanding our team. At Harvey, you’ll have the opportunity to make a tangible impact in a fast-paced environment, working alongside a world-class team to build AI-driven solutions that are shaping the future of legal services.

We’re looking for people who are not just excited by the latest technology but are passionate about using it to solve real-world problems. Join us on our mission to transform the legal industry through innovation, collaboration, and a commitment to excellence.

If you’re interested in joining a team that’s redefining what’s possible in the legal tech space, we’d love to hear from you.

Employee benefits

Learn about the employee benefits and perks provided at Harvey.

View benefits

Healthcare benefits

Comprehensive health, dental, and vision insurance.

Retirement benefits

Company-sponsored retirement plan and competitive 401(k) match.

Paid parental leave

Paid family leave for all parents to support you and your family.

Learning and development budget

Growth and development opportunities, including an annual professional development stipend.

View Harvey's employee benefits
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Harvey

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