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GuideWellGU

VP Customer Experience (CX) & Engagement

GuideWell is dedicated to advancing health through innovative solutions and partnerships that enhance access to affordable care for individuals and communities.

GuideWell

Employee count: 201-500

United States only

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Transforming how GuideWell, Florida Blue, and Triple-S engage with members and organizations. Building a customer experience function from the ground up, with a focus on health journey, clinical experience, journey design, and enterprise leadership.

Requirements

  • 10+ years of progressive experience in customer experience, health engagement, or related disciplines
  • Deep expertise in CX methodology, including journey mapping and human-centered design
  • Proven ability to influence at the executive level and drive change across matrixed organizational structures
  • Strong command of CX technology and data platforms, including CRM and AI-enabled service channels

Benefits

  • Medical, dental, vision, life and global travel health insurance
  • Income protection benefits: life insurance, short- and long-term disability programs
  • Leave programs to support personal circumstances
  • Retirement Savings Plan including employer match
  • Paid time off, volunteer time off, 10 holidays and 2 well-being days
  • Additional voluntary benefits available
  • A comprehensive wellness program

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About GuideWell

Learn more about GuideWell and their company culture.

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At GuideWell, we’re passionate about advancing health and improving the lives of individuals and communities. With a commitment to providing access to high-quality health care, we strive to shape a better future for people by offering innovative services and forming robust partnerships across the health care spectrum. Our mission centers around the idea that everyone deserves the opportunity for good health, and we take this charge seriously. We believe that improving access to affordable health care is critical to achieving better outcomes for all, and that’s why every initiative we undertake is aimed at enhancing the health care experience.

Our diverse family of companies is dedicated to tackling some of the most pressing challenges in health care today, including rising costs, disparities in service, and patient satisfaction. Through our integrated ecosystem of products and services, we’re committed to addressing these challenges head-on. By leveraging our extensive knowledge of the health care continuum and fostering collaborative relationships, we’re able to innovate solutions that create real impact. We know that we can’t do this alone; working together with like-minded organizations helps us push boundaries and realize significant progress in health care.

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GuideWell

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