Concierge Guest Experience (Onshore)

Accor is a world-leading hospitality group that places the customer at the heart of its operations, offering unique and meaningful experiences in more than 5,600 properties across over 110 countries. The company understands that modern travelers seek more than just a place to stay; they desire authentic connections and responsible travel options. That's why Accor has built one of the industry's most diverse and fully integrated hospitality ecosystems. This ecosystem is designed to cater to every customer's needs and preferences, featuring over 45 hotel brands ranging from luxury to economy, including prestigious names like Raffles, Fairmont, Sofitel, and popular brands such as Novotel and ibis. For customers seeking a different kind of stay, Accor also provides lifestyle brands through its partnership with Ennismore, as well as offerings in branded private residences and extended stay properties.

To enhance the customer journey, Accor goes beyond accommodation, enabling new ways to live, work, and play through its food & beverage, nightlife, wellness, and co-working brands. The 'ALL - Accor Live Limitless' loyalty program is a key component of this customer-centric approach, providing members with access to a wide range of rewards, services, and exclusive experiences, thereby strengthening the relationship with its clients both during and beyond their hotel stays. Recognizing the growing importance of sustainable and ethical travel, Accor is deeply committed to positive action in business ethics, responsible tourism, and environmental sustainability. The company actively engages with local communities, promotes diversity and inclusion, and strives to create a positive impact wherever it operates. This commitment ensures that guests can feel good about their choice to stay with Accor, knowing they are supporting a company dedicated to shaping a more sustainable future for travel and hospitality.