Head of Product Marketing

At Gradient Labs, we’re on a mission to make exceptional customer service the norm.

Founded in 2023 by a team of technical leaders from Monzo Bank, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.

We are a collaborative, ambitious, and fun team based in London, and we’re now looking for our founding Product Marketing team member. This role will be based in New York, where we are building our first hub outside the UK.

If you're excited about the challenge of taking an amazing, technically sophisticated (yet little-known) B2B product to the global stage to transform customer operations, we'd love to hear from you.

🌟 As Head of Product Marketing, you will...

• Shape Our Vision: Lead the strategic development and execution of product marketing initiatives for our cutting-edge AI solutions, ensuring our messaging resonates with both technical and business audiences.

• Craft Compelling Narratives: Develop and refine product positioning and value propositions that clearly articulate the transformative impact of our solutions.

• Drive Go-to-Market Success: Collaborate with Product, Engineering, Sales, and AI Delivery teams to design and implement impactful go-to-market strategies that drive product adoption and market expansion.

• Create High-Impact Content: Oversee the production of engaging marketing collateral—ranging from sales enablement tools and presentations to white papers and digital content—that educates and inspires.

• Analyse & Optimise: Conduct deep market research and competitive analysis to identify trends and opportunities, leveraging data-driven insights to continuously refine campaigns and strategies.

• Be Our Ambassador: Represent Gradient Labs as a thought leader at industry events, webinars, and conferences, showcasing our expertise in AI-driven customer support.

• Mentor & Inspire: Hire and lead a high-performing product marketing team, fostering an environment of innovation, collaboration, and excellence.

🌟 We’re looking for someone who

• Experienced Leader: Deep experience in product marketing, ideally within the tech or AI sectors and with a solid B2B exposure.

• Strategic Storyteller: Possesses a strong background in developing compelling product narratives and go-to-market strategies.

• Technical Acumen: Is comfortable engaging with technical audiences, including engineering and product management teams.

• Data-Driven: Uses analytics and market insights to inform decisions and optimise marketing efforts.

• Collaborative: Thrives in cross-functional settings, seamlessly working with diverse teams to align strategies.

• Dynamic Communicator: Demonstrates excellent communication and public speaking skills.

• Entrepreneurial Spirit: Is proactive, innovative, and ready to drive change in a fast-paced, remote-first environment.

Why join Gradient Labs?

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.

You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.

❓ Questions

What is the salary?

The final compensation will depend on the relevant skills and experience of the candidate, but we aim to pay within the top 10% of comparable roles at seed-stage startups.

Where is this role based?

This role is based in NYC as our first hire while we build out our NYC hub, helping to establish and grow our presence in the US 🇺🇸