United Kingdom onlyService Delivery Co-ordinator
Location: Remote (with occasional travel to London)
Hours: 40 hours per week
Contract type: Temporary - 3 months (with potential for a permanent role)
Salary: £30,000 per annum
Start Date: ASAP
Monday: 08.00-18.00
Tuesday: 08.00-18.00
Wednesday: 08.00-18.00
Thursday: 08.00-18.00
Saturday: 08:00-12:00
About Us
GPDQ provides nationwide healthcare services for individuals, businesses, and the NHS. Led by NHS GP, Founder and Chief Medical Officer, Dr Anshu Bhagat, with services delivered by a multidisciplinary team, we harness the benefits of technology to deliver better local access to healthcare.
Our services include GP consultations, physiotherapy, mental health, audiology, health checks, blood tests, vaccinations and more. Consultations take place online, at home, or in a clinic with a GPDQ-vetted, GMC-registered NHS GP or highly skilled multidisciplinary team member.
About the Role
We’re looking for a proactive and highly organised Service Delivery Co-ordinator to join our team in a flexible and dynamic role. You’ll be responsible for managing the onboarding process for clinicians while also supporting rota coordination and operational needs, depending on the demands of the business.
This is a dynamic and impactful position, offering the opportunity to contribute across key areas of our service delivery. From welcoming new clinicians and guiding them through onboarding, to coordinating rotas and supporting day-to-day operations, your role will be essential to the smooth running of our services.
Key Responsibilities
Onboarding & Compliance
Manage the onboarding journey for clinicians, ensuring timely collection of compliance documentation
Meet internal KPIs and ensure all onboarding steps are completed ahead of deployment
Liaise with our partners to coordinate inductions, equipment delivery (e.g. laptops), and system access
Work closely with Talent Acquisition and Service Delivery teams to ensure a seamless clinician setup
Support with recruitment activities such as screening candidates and posting adverts
Rota & Operational Support
Assist with rota coordination and shift management across multiple services
Confirm clinician availability, update schedules, and communicate changes
Maintain accurate and up to date compliance and documentation records
Managing client feedback
What We’re Looking For
Experience in an administrative role with exposure to onboarding/recruitment, compliance, or rota coordination (healthcare background desirable)
Excellent organisational skills and ability to manage multiple priorities
Strong communication and interpersonal skills
Proficient in Microsoft Office; Rota Master experience is a plus
London-based or able to travel to City/West End sites as required
Holidays and Perks
25 days holiday (pro rata) plus bank holidays
Flexible working culture
Cycle to work scheme
Private pension
Equality & Diversity
GPDQ is an equal opportunities employer. We understand that not all people are the same and it is our mission to help support people in their journey. We pride ourselves on our diverse workforce and we have a commitment to equality and diversity amongst both our employees and prospective applicants; we ensure that all applicants are treated fairly throughout our recruitment and selection process. We are determined that no applicant experiences discrimination on the basis of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation; or any other basis prohibited by law.
Industry
Medical Practices
Employment Type
Full time
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