Bulgaria onlyWe're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter.
Requirements
- Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues
- Explain technical concepts in simple, straightforward language
- Provide accurate updates, set expectations, and ensure a positive support experience
- Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
- Escalate complex issues appropriately and document them clearly for higher-level teams
- Process transactions, payouts, account updates, and ID verification in line with policy
- Maintain detailed case documentation in Salesforce and other internal tools
Benefits
- Paid time off
- Retirement savings
- Bonus/incentive eligibility
- Equity grants
- Employee stock purchase plan
- Competitive health benefits
- Parental leave
AT, BE + 25 more
India only