Philippines onlyAbout the Client Our client is a U.S.-based brand operator and acquirer led by seasoned founders with multiple exits and leadership experience across venture-backed and Fortune-ranked companies. They specialize in scaling beautiful consumer brands and supporting visionary entrepreneurs with hands-on operating expertise. The team brings top-tier credentials and a track record of solving complex challenges with speed, rigor, and resilience.
Why does this role exist?As the company scales a shrink-wrap brand within its portfolio, it needs a highly reliable Shopify administrator to keep daily operations tight, accurate, and fast. This role ensures smooth order fulfillment, precise inventory control across systems, responsive customer support, and disciplined email outreach to fuel growth. You’ll work closely with the CEO and an existing VA to proactively spot issues, make decisions, and execute without constant instruction.
The Impact you’ll make
Shopify Operations & Fulfillment
- Process and manage daily Shopify orders end-to-end (from payment verification to shipment and delivery tracking).
- Create and print shipping labels (USPS/UPS/etc.) and ensure on-time dispatch.
- Monitor and resolve pending, incomplete, or delayed orders; escalate exceptions proactively.
Inventory & Catalog Accuracy
- Maintain accurate stock levels across Shopify dashboards, internal tracking files, and website availability.
- Immediately update the site for out-of-stock products to prevent oversells.
- Pull and format basic product/stock reports to support planning.
Customer Service & Communication
- Manage inquiries via Shopify Inbox, Re:Amaze, and Gmail.
- Respond with professional, natural-sounding English (no formulaic/AI-sounding replies).
- Help streamline and centralize customer messaging into one helpdesk system where possible.
Reporting & Analytics
- Pull Shopify analytics and operational reports (training provided on specific views).
- Track key fulfillment, inventory, and customer service metrics and surface insights to the CEO.
Growth & Outreach Support
- Assist with outbound email outreach to prospective B2B customers (lists, direction, and templates provided).
- Draft, personalize, and send outreach emails at scale; manage basic campaign templates in Canva or similar.
- Bonus: Support simple ad initiatives (e.g., Google Ads) if experienced.
Skills, Knowledge and Expertise
Required:
- Hands-on Shopify administration (end-to-end store operations, not just order processing).
- Proven experience creating shipping labels and managing fulfillment workflows (USPS/UPS/etc.).
- Excellent written and spoken English with a professional, business-appropriate tone.
- Ability to work U.S. Eastern hours, Monday–Friday, 7:00 AM–4:00 PM ET.
- Fast, detail-oriented operator able to manage high task volume and make decisions independently; comfortable with occasional paid overtime during peak periods.
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Technical: Shopify admin (orders, inventory, shipping labels, basic analytics), Shopify Inbox; familiarity with Re:Amaze or similar helpdesk tools; Gmail; spreadsheets; Canva or basic design/formatting; familiarity with AI-powered workflow and email automation tools; bonus: Google Ads basics.
- Soft skills: Proactive problem-solver who “connects the dots,” exceptional attention to detail, crisp written and verbal communication, strong prioritization/time management, ownership mindset, and bias for action.
You should apply if...
- You thrive in fast-moving e-commerce environments and take pride in accuracy and speed.
- You don’t wait for instructions—you notice issues, propose solutions, and execute.
- You’re customer-obsessed, communicate like a professional, and keep a friendly, natural tone.
- You’re eager to support growth initiatives (like email outreach) while keeping daily ops tight.
- You can flex during high-volume periods and value being a reliable partner to the CEO and team.
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- Monday - Friday, 7:00 am - 4:00 pm Eastern Time
Compensation:
- $7 per hour
- No benefits package included
United States
France only
