Getmacha

Macha AI is a pioneering company that empowers businesses to enhance their customer support through artificial intelligence. Their signature product is the AI Copilot for Zendesk, which streamlines the communication process between brands and their customers. With Macha AI, users can generate quick, on-brand replies to customer inquiries, saving an impressive 4 minutes per ticket. This technology not only increases efficiency but also improves the overall customer experience.

Furthermore, Macha AI supports responses in over 80 languages, allowing teams to communicate effectively with a global audience. By leveraging AI, Macha enables businesses to automate routine support tasks, thus freeing up human agents for more complex inquiries. The company has successfully transformed how brands like mymuesli and Orderchamp manage their support operations, achieving staggering results such as automating up to 90% of post-sale support tickets. Macha AI is fully compliant with data privacy standards and is committed to providing a secure and trustworthy experience for its users.