Field Network Education Manager

ABOUT CARESCOUT

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Field Network Education Manager

POSITION LOCATION

Remote U.S.

YOUR ROLE

As the Field Educational Manager for CareScout Services, you will play a critical role in the execution of CareScout Services strategic initiatives and tactical clinical activities. This role oversees educational and support needs of the clinical field team within the Field Partner Network and is responsible for providing support to clinicians within the United States with an overall goal to maintain highly engaged contracted clinical staff across all regions through open communication, robust training, and responsive support. Help motivate Field Team Partners to build cooperative relationships and provide the highest level of internal and external customer service.

The position includes acting as a primary resource to ensure company policies and procedures are carried out. You will partner with leadership teams across CareScout to strategically expand and advance the Field Partner Network and will oversee initial and continued training the clinicians. You will also partner with our Regional Clinical Leaders to engage with new Field Team Partners and Providers include home health, Assisted Living Facilities, and Nursing Homes and support the ongoing relationships with care facilities.

What you will be doing

• Perform quality assessments, virtually and in person, for Providers as needed.

• Support network growth opportunities as needed by each Regional Clinical Leader.

• Drive implementation of assessment products through training and education Provide training of new and active contractors.

• Liaison for clinical clarifications and quality assurance

• Provide coaching and educational needs to the Field Team to support overall quality.

• Responsible for assisting with user support of Field Network Portal platform.

• Share clarification data, common Field team concerns, continued educational needs and results from the Network to leadership team.

• Maintain open office hours for additional educational needs, questions, or 1:1 assistance.

• Other duties and responsibilities as assigned by the manager that support business needs, changes, and new initiatives ​

• Prepare and analyze quality results reports and present regional impact

• Up to 25% travel as required

What you bring

• Bachelor of Science in Nursing

• Active and unencumbered state RN License

• 3 – 5 years of supervisory experience

• 10+ years of experience in case management, home care, acute care, and/or a rehabilitation setting preferably with a geriatric population

• Understanding of single and cumulative medical conditions and their impact on the aging process

• A positive, solution-oriented mindset with the ability to maintain composure in high pressure situations

• Proven excellent analytical skills and business acumen

• Ability to document and communicate analytical results to key decision makers

• High level of organization and self-motivation

• Strong interpersonal relations, rapport building, and emotional intelligence; adaptable to change

• Experience interpreting data, analyzing trends, and developing action plans based on patterns and trends

Preferred Qualifications

• Project Management experience

• Prior experience in training and/or education

• Long Term Care / Insurance industry knowledge

• Telephonic case management / Home Health Care experience

• MBA or master’s degree

What we offer

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long-Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services