Lead GRC Technologist (SaaS -Technical Compliance & Automation)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company is looking for a Lead GRC Technologist to integrate governance, risk, and compliance processes with cutting-edge technical automation in a SaaS environment.

Requirements

• Proactively evaluate and advise the business on new and evolving certification programs, regulatory requirements, and technologies.
• Own the GRC roadmap for SaaS operations, aligning with frameworks and standards and regulatory requirements like SOC 2, ISO 27001, ISO 42001, NIST CSF, HIPAA, HITRUST, ENS, HDS, GDPR etc.
• Design and implement scalable, automated compliance workflows that support cloud (AWS) operations.
• Collaborate with Legal, Privacy, and Security Engineering to ensure controls support regulatory, contractual, and data privacy requirements.
• Develop and maintain policies, standards, and risk frameworks that reflect both business needs and evolving threat landscapes.
• Lead the automation of evidence collection, control testing, and compliance monitoring using ITSM, JIRA and GRC tools.
• Work with engineering teams to integrate compliance checks into CI/CD pipelines using Infrastructure-as-Code (IaC) and policy-as-code (Terraform, AWS Config).
• Conduct compliance validation of cloud architectures, IAM, data protection, and logging controls.
• Build and maintain dashboards and KPIs for continuous visibility into compliance posture.
• Conduct and automate risk assessments, control effectiveness reviews, and technical remediation tracking.
• Implement and manage continuous control monitoring (CCM) for real-time risk identification.
• Collaborate with product and engineering teams to perform technical risk reviews during product design and deployment.
• Serve as the technical SME for external audits and certification processes (SOC 2, ISO 27001, PCI-DSS, HIPAA, HDS, ENS, ISO 42001 etc.).
• Manage audit evidence preparation, ensuring traceability from policies to controls and technical implementation.
• Lead post-audit reviews and ensure timely closure of findings.
• Mentor junior GRC and security analysts on automation tools and control implementation best practices.
• Partner with engineering and DevOps to drive compliance-as-code culture.
• Collaborate closely with privacy and data protection officers on compliance alignment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance