Electronic Health Record Sustainment Reliability Engineer

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:

Job Qualifications:

Skills:

Certifications:

Experience:

US Citizenship Required:

Job Description:

GDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

Our work depends on an Incident & Reliability Lead joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As the Incident & Reliability Lead supporting the IHS EHRM program, you will be accountable for ensuring the effective and efficient management of incidents, service requests, and major incident response while ensuring SLA adherence and system availability. You will drive cross-team coordination, oversee service management tools and process, and lead continuous improvement and client engagement efforts.

This position is fully remote, US Based only. This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

HOW A SUSTAINMENT RELABILITY ENGINEER WILL MAKE AN IMPACT:

• Proactively respond to and resolve incidents and service requests, minimizing service disruptions and improving end‑user experience.

• Collaborate with GDIT Delivery teams and Sustainment pillars to align overlapping tasks and provide technical expertise that drives process efficiencies.

• Develop, track, and analyze key performance indicators (KPIs) across EHRM products and vendors to support system continuity and performance monitoring.

• Utilize and refine service management tools and methodologies to improve tracking and management of incidents, requests, and operational activities.

• Apply reliability engineering practices to enhance system availability, identify risks, and prevent failures that could impact program operations.

• Monitor and validate system performance metrics, application crashes, code defects, application hangs and other issues with subcontractors to identify and resolve reliability concerns.

• Evaluate workflows and technical processes to identify opportunities for optimization, implementing solutions that enhance efficiency and response capabilities.

• Partner and communicate effectively with internal teams, client stakeholders, and subcontractor partners to support coordinated operational activities.

• Execute tasks and deliverables in alignment with contractual requirements and program schedules.

• Serve as a subject matter expert in problem management, providing expert technical consultation to internal and external partners.

• Perform analytical and administrative tasks in support of program and contract operations as needed.

• Contribute technical input to Weekly Status Meeting Minutes, Monthly Progress Reports, and Monthly Financial Reports.

• Provide informal technical guidance and knowledge sharing to peers and junior team members when appropriate.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree or equivalent combination of education and experience.

• 10+ years of experience - MUST have working in and/or managing the day-to-day operations of tasks in assigned program/project area including technical work, staff supervision, and incident management processes and procedures

• Experience managing and/or participating in major incident response

• Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio.

• Experience with Oracle Health and EHR

• Must be able to obtain and maintain a Public Trust Level 5 clearance. This includes background verifications and fingerprinting.

• Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

• Ability to manage work in a variety of systems, including ITSM ticketing software

• Preferred experience with Service Now, Oracle Remedy, or JIRA

• Splunk, Zabbix, Tableau, AppSight System/Code, Citrix Edge Sight

• Experience proposing and executing operational improvements to existing projects/programs

• Task management experience and/or skills.

• Excellent organizational and time management skills; ability to manage frequently changing priorities of competing importance.

• Ability to communicate and interact effectively with internal/external teams including key partners and leaders

• Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.

• Ability to produce high-quality documentation that contributes to the overall success of our program.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

#EHR

#IHSJobs

#FedHealth

#GDITFedHealthJobs

#GDITHealthSystems

Scheduled Weekly Hours:

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