UK Customer & Partner Coordinator

Remote, UK-based · Full-time · Competitive base + uncapped performance bonuses

GenePlanet is a global biotech group operating in 45+ markets, with 5,000+ medical partners worldwide. We're expanding our premium non-invasive prenatal testing (NIPT) service across the UK — and we're building the team to lead it.

We're hiring a UK Customer & Partner Coordinator to be a commercial point of contact for our NIPT service in the UK. You'll combine patient-facing customer support with hands-on coordination across our growing UK clinic and partner network.

Tasks

What you'll do

Patient side (online channel)

• Convert online enquiries into NIPT sales through warm, consultative phone conversations
• Coordinate home phlebotomy and clinic appointments for patients
• Be the trusted point of contact for patients from first enquiry through to test results
• Respond promptly and empathetically — pregnancy is sensitive territory
• Track conversion rates, customer feedback, and experience metrics

Partner side (offline channel)

• Support our growing UK network of clinics, ultrasound centres, and mobile phlebotomy providers
• Coordinate test orders, kit logistics, and result delivery between partners and our international laboratory network
• Be the operational bridge between UK partners and our global HQ team
• Build strong working relationships across the network — these are the people who'll send us volume

You'll also feed insights back to our marketing team — what patients ask, what messaging lands, where channels need sharpening.

Requirements

You're the right fit if you have

• 2+ years in sales, customer service, contact-centre, or healthcare coordination roles
• A sales-oriented mindset — you enjoy turning interest into commitment over the phone
• Fluent English with the empathy that pregnancy-related conversations require
• Strong organisational skills — you'll juggle patients, partners, logistics, and reporting
• Comfort working independently — this is a remote role with real autonomy
• A medical, healthcare, or biotech background (nice to have)
• Some marketing or commercial savvy (nice to have)

Benefits

What we offer

• Remote-first — work from anywhere in the UK. Occasional travel to partner sites.
• Competitive base salary + uncapped performance bonuses — clear tiers for sales conversions and operational delivery
• Direct exposure to commercial leadership — you'll work directly with our UK leadership and our global HQ team. No middle layer.
• Real growth path — as our UK operation scales, this role grows with it. We expect the right person to move into account management, partner success, or commercial leadership over time.
• Truly global environment — work alongside colleagues across 45+ markets worldwide, with direct exposure to insights from markets across Europe, Asia, the Americas, and beyond. English is our working language.
• A mission that matters — you'll be helping pregnant women across the UK access faster, more accurate prenatal screening
• Equipment and travel covered — laptop, mobile, UK travel budget for partner visits

About GenePlanet

GenePlanet is a global biotech group specialising in preventive genetic testing, with operations across 45+ markets and partnerships with thousands of medical providers worldwide. Our NIPT service uses a comprehensive 218-gene panel with home phlebotomy included as standard, supported by our international laboratory network. The UK is a key growth market for us, and we're investing in the team, partnerships, and infrastructure to make it a long-term success.