United States onlySummary
We’re seeking a mission-driven Product Lead to define and drive the strategy for our sample/report data capture capabilities, with a focus on streamlining and automating operational data entry workflows throughout the sample lifecycle. In this role, you will lead the development and delivery of scalable solutions that improve operational efficiency, streamline workflows, and create a more robust, automated experience for multiple operations user personas.
This position is responsible for shaping how GeneDx captures, structures, and leverages data to support accurate and streamlined accessioning workflows; clinical review of sample, test, and patient data workflows; clinical abstraction workflows that assist with case analysis; and report delivery workflows. You will lead initiatives that surface key opportunities, define success metrics, and deliver high-impact solutions that enhance internal operations. This includes simplifying and automating complex workflows from order intake through report distribution, minimizing manual effort, leveraging machine learning capabilities, and identifying opportunities for automation and scalability.
Success in this role requires a deep understanding of how technology, data, and process improvement drive lab operations—and the ability to translate complex challenges into streamlined, data-driven solutions aligned with GeneDx’s long-term vision. By improving the quality and efficiency of multiple operational user personas, you will contribute directly to stronger operational yield and better-informed decision-making across the organization.
Job Responsibilities
- Own and lead the product strategy, roadmap, and programs for data-driven sample/report data capture solutions that streamline operational workflows, maximize operational efficiency, and provide high quality data for internal and external use.
- Lead cross-functional planning initiatives by collaborating closely with Accessioning, Genetic Counselor, Report Writing, Client Services, Account Management, and Engineering teams to ensure alignment and seamless execution of business-critical initiatives.
- Stay current as a subject matter expert on the latest trends in lab operations technologies, healthcare data standards, and machine learning/artificial intelligence technologies to inform product decisions.
- Translate company strategy into scalable Sample/Report Data Capture features, services, and product capabilities that improve data quality while maximizing operational efficiency
- Partner with Product Owners, respective Product Leads, Engineering, Design, and stakeholders to define, scope, and launch product capabilities; deliverables may include data flow maps, MVP plans, success metrics, and coordinating dependencies
- Define and track KPIs such as:
- Accessioning turn-around-time (TAT)
- Accession checking TAT
- Clinical Abstraction TAT
- Sample receipt to report delivery TAT
- Reduction in manual interventions/data errors
Education, Experience, and Skills
- 6+ years of experience in lab operations and lab report writing processes and systems
- 6+ years of product management experience, including 2+ years in lab enterprise or clinician-facing tools and applications
- Deep understanding of healthcare provider workflows; experience with diagnostic ordering, EMRs, and test interpretation tools preferred
- Strong analytical, communication, and stakeholder management skills paired with excellent execution and attention to detail.
- Deep empathy for end users—providers, enterprise customers, patients, and caregivers— and a commitment to making their experience simpler, faster, and more empowering.
- Familiarity with agile methodologies, digital transformation, human-centered design, and modern product discovery/delivery practices.
- A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
- Bachelor’s degree required; advanced degree (MBA, MPH, MS) or clinical training is a plus
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
