Enterprise Sales Operations Leader

Job Description Summary

Job Description

Job Responsibilities:

• Design and implement a scalable strategic account management framework by standardizing core processes and building relevant standard work — including account planning templates, governance cadences, account review formats, and success planning guides — that enable strategic account teams to operate consistently and efficiently across GE Vernova business units
• Develop and operationalize an account segmentation model that classifies strategic accounts by growth potential, competitive vulnerability, and relationship health, enabling account teams to deploy targeted grow, sustain, protect, and recover strategies with clearly defined playbooks, resource allocation guidelines, and success metrics for each segment
• Own the sales operations rhythm for strategic accounts by establishing and managing pipeline review cadences, order commit tracking, renewal forecasting, and risk escalation protocols — providing leadership with real-time visibility into account status and ensuring cross-functional accountability for customer commitments across GE Vernova business units
• Partner with the Strategic Account Analytics working group including the Digital Technology and Data & Analytics teams to analyze account health and identify trends, gaps, risks, and improvement opportunities
• Perform value stream mapping in cross-business sales functions to identify pain points and unnecessary waste that makes it hard for customers to do business with GE Vernova
• Drive change management and continuous improvement by translating value stream mapping results into lean roadmaps, standard work, and sustainable operating rhythms that ensure long-term adoption and accountability across the business

Required Qualifications

If hired in the U.S.:

• Bachelor’s Degree in business, engineering, marketing, or a related discipline, or equivalent experience
• 10 Years of progressive experience in customer experience or sales operations within energy, industrial, or technology sectors
• Proven track record leading cross-functional initiatives
• Experience delivering measurable improvements in customer satisfaction or sales operations
• Demonstrated expertise in process design and change management leadership

If hired outside the U.S.:

• Bachelor’s Degree in business, engineering, marketing, or a related discipline, or equivalent experience
• Significant progressive experience in customer experience or sales operations within energy, industrial, or technology sectors
• Proven track record leading cross-functional initiatives
• Experience delivering measurable improvements in customer satisfaction or sales operations
• Demonstrated expertise in process design and change management leadership

Desired Characteristics:

• Ability to influence across all levels of GE Vernova and business units
• Exceptional communication and stakeholder management skills
• Strategic thinker with an operational mindset and a passion for customer advocacy
• Lean expertise or demonstrated expertise in establishing standard work and building continuous improvement roadmap
• Demonstrated collaboration and cooperation with a One Team mindset is a MUST have for this role

Additional Information