Job Description Summary
The role is responsible for providing formal technical and clinical training to customers that have purchased a GE Healthcare MRI products. Responsibilities include on-going post-sale customer support, on-site clinical visits for education sessions. Responsibilities will include also product demonstrations during pre-sale activities and congresses.Job Description
Key responsibilities include:- Provide technical and clinical information to customer by demonstrating the full range of MRI product features and benefits.
- Develop, coordinate and deliver product training to customers on software and applications of the GE Healthcare MRI portfolio of scanners and post-processing workstation.
- Monitor and control customer satisfaction through continuing education trainings, optimization of the performances of the GE Healthcare equipment utilized by users.
- Support trade shows and professional conferences by performing GE Healthcare product demonstration and workstation promotion as well as customer training.
- Use product knowledge to assist commercial and marketing teams in developing sales tools.
- Provide post-training reports, regular feedback on customer satisfaction and needs to the internal Sales and Service organization.
Required Qualifications:
- Qualified radiographer or Master’s Degree in Radiography / MedicalPhysics / Biomedical Engineer or related with experience working clinically within MRI
- Easy to establish relationship with people, open and flexible to work outside of the office
- Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
- Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
- Self-motivated and proactive, with a keen ability to identify opportunities for improvement and take decisive action to enhance processes and outcomes
- Team oriented with a customer satisfaction mindset
- Ability to multi-task effectively and manage multiple priorities at one time
- Strong presentation skills (public speaking and lecture experience desired)
- Proficiency in effective communication using the local language
- Willingness to travel extensively within your specified geographic region and be present at customer sites for 70-80% of the working time (on average annually)
- Valid driving license
- Fluent in English
- Computer skills
Preferred Qualifications:
- Technical background on GE Healthcare technology physics, medical etc. Basic clinical/medical background is also requested.
- Three or more years of demonstrated clinical scanning skills in MRI modality
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided: No
United States only
South Korea only
Costa Rica only
El Salvador only
Netherlands only
