United States onlyPosition - Customer Support Associate
Location - United State (Remote)
About Simplilearn
Simplilearn has acquired Fullstack Academy to leverage its widespread footprint in the US Region and partnerships with Top US universities to grow internationally.
Simplilearn is the world’s #1 live online training company focused on digital skills. Founded in 2010, with offices in Dallas, Texas, and Bangalore, India, and backed by the Blackstone Group, we drive talent transformation for over 500 global organizations, including Amazon, Bosch, Dell, and EY.
We are disrupting the talent development market with our one-of-a-kind online subscription product, Simplilearn Learning Hub+, which enables organizations to offer their workforce unlimited live and interactive learning led by experts, along with a comprehensive library of on-demand content and hands-on projects—all in one single plan.
Our award-winning content and curriculum, designed and updated by renowned industry and academic experts, cover all the digital skills required by organizations, including AI, ML, Data Science, Cyber Security, Software Engineering, Project Management, and more. We are authorized training partners for over 15 certification bodies, including PMI, PeopleCert, Scaled Agile, and industry partners of AWS, Microsoft, and more.
Our goal is to enable organizations to deliver a highly impactful and engaging learning experience to their workforce, driving talent transformation for business success.
Role Overview:
We are looking for a customer-focused, enthusiastic, and persuasive Customer Support Associate to join our U.S. team. In this role, you will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs.
This is not a technical support or product troubleshooting role — instead, you’ll serve as a friendly, reliable point of contact to boost learner success and satisfaction.
Key Responsibilities:
- Conduct regular outbound calls to learners to:
- Welcome them to the program.
- Remind them of upcoming classes or milestones.
- Encourage participation and course completion.
- Follow up with inactive or at-risk learners to understand challenges and offer support.
- Provide clear, empathetic guidance to help learners navigate their journey.
- Log all learner interactions and status updates in the CRM (e.g., Salesforce).
- Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs.
- Share learner feedback and insights to help improve the overall learner experience.
- Manage feedback and Testimonials from the learner
Why Join Us
- Drive the next phase of growth by expanding Simplilearn’s partner ecosystem.
- Own high-impact deals and be recognized for delivering new revenue channels.
- Join a mission-driven team shaping the future of professional upskilling and digital education.
Requirements
- 1–2 years of experience in Customer support, Customer service or learner engagement roles.
- Strong spoken and written communication skills, with a clear, friendly phone presence.
- Self-motivated with a learner-first mindset and high attention to detail.
- Ability to multitask, manage time effectively, and work independently in a remote setup.
- Experience using CRM tools like Salesforce, HubSpot, or similar is a plus.
- Comfortable working in EST time zone, morning 8 AM to 4 PM
