Field Service Technician - Level 2 (CTP/Wide Format)

Position Overview

The Field Service Technician – Level 2 will report to the Regional Service Manager and will be responsible for the service and maintenance of a single product line that the service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. This position will require travel throughout the United States.

This position is remote, but should be located in the Maryland area

Company Overview

At FUJIFILM North America Corporation, we’re many things to our customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they offer office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Analyze and evaluate equipment performance
• Install and remove equipment and systems as required
• Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity
• Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements
• Provide customer phone support as needed
• Provide technical support to other technicians as needed
• Provide sales assistance in demos and/or customer visits
• Working with the scheduler team, manage and perform preventative maintenance on trained equipment
• Work closely with and develop strong business relationships with the customer and client personnel
• Complete all required reporting procedures related to the maintenance and repair of the equipment
• Completes all required administrative tasks in an accurate and timely manner.
• Accounts for all time and activity by recording information through the proper tracking system.
• Monitor and manage the return of all parts
• Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 3 position
• Weekend work and overtime required as needed for installations, service calls and training
• Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
• Perform related duties as assigned by manager

Required Skills/Education

• 2-5 years of field service experience with industry related product lines
• High School diploma or GED equivalent
• Working knowledge of electronics or 2+ years field territory assigned experience
• Computer skills with emphasis on operating systems and hardware.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
• Ability to work with cross functional teams
• Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling

Desired Skills/Education

• Bachelor's Degree or equivalent experience and training
• Relevant experience with specific product line the position is targeting.
• Outstanding communication, interpersonal and leadership skills.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.

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EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).