Senior IT Support Administrator

Job Description

The Opportunity

We are seeking Senior IT Systems Administrators to join our team based in Perth to provide end users with IT support to facilitate Fugro’s vessels and remote operations locally and globally. The role is to identify the needs or challenges faced by end users in the field/vessels and promote standards for IT infrastructure as well as propose solutions. Your duties include but not limited to the below:

• Act as the first point of contact for end users in the field or remote operations centers and as 2nd line escalation point for Support Assistants and Administrators;
• Liaise with Operational Technology (OT) Services teams to support deployment of standard infrastructure and systems as well as monitor systems and handle alerts according to procedures;
• Monitor the status of open tickets and provide weekly reports to the responsible parties while implementing standard solutions and completing tasks as instructed;
• Complete periodic system maintenance tasks and report on these including system patching, backup and standard restore tasks;
• Coordinate purchasing and logistics for hardware maintenance, the roll out of systems updates and in response to monitoring alerts;
• Support cyber security initiatives and respond to cyber issues reported by field personnel and escalate where necessary;
• Generate support activities with external vendors and create IT infrastructure and systems support related work instruction documentation when required.

Who are we

We are Fugro, the world’s leading Geo-data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting-edge technology to solve our clients' challenges.

The Operational Technology (OT) Services team is part of Fugro’s global IT Infrastructure and Security team. At OT Services we provide IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of Geo-data collected during those operations. Within OT Services, the Deployment team coordinates and executes full scale deployment of IT infrastructure onboard Fugro's marine vessels operating globally.

How we work

We embrace a modern and collaborative work culture, where everyone feels comfortable to be themselves; all voices heard, all cultures respected.

Fugro is committed to helping our employees move towards their full potential, through alignment, autonomy, and personal accountability, in a supportive, information sharing work environment. While we support remote work, we also value face-to-face interactions, whiteboard discussions and sharing a meal together.

About You

Your success in securing this role will require:

• Tertiary degree or certificate in Information Technology, Computer Science or related fields;
• Proven experience in similar roles or work within the marine/offshore industries with good understanding of IT service management process (ITIL) and ITSM tools;
• Solid technical knowledge on both desktop and server infrastructure, enterprise applications and multiple platforms such as Windows
• Pro-active and dynamic approach to work with the ability to demonstrate critical thinking and problem-solving skills using appropriate data analysis, interpretation;
• Strong communications skills to interact effectively at all organizational levels and able to generate written instructions and support documentation.

Fugro offers

• Ongoing, hybrid work from home arrangement | Flexible start and finish times
• Competitive compensation | Annual salary reviews
• 12 week Parental Leave policy
• Salary continuance insurance
• Culture that supports career development, training and progression
• An inclusive and diverse group of colleagues who happily share knowledge
• Friendly and supportive environment - feel free to be yourself
• New office | Walking distance from train stations | Red Cat bus
• Global, progressive company with industry leading innovation and cutting-edge technology

How to apply

Please ensure your CV is up to date, with relevant information clear and succinct and follow the application prompts.

Candidates will be asked to provide evidence of Australian working rights to be considered for this position (visa sponsorship is not offered).

Fugro reserves the right to close this advert at any time.

Applications or interest via recruitment agencies will not be accepted at this time.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.