Senior Director, Network Operations

Sr. Director, Network Operations

The Carrier and Network Operations team is responsible for building and nurturing the FourKites Carrier Network. They play a critical role in our Customers’ success on the FourKites platform - implementing new carriers, activating existing carriers for new customers, expanding networks, managing partner performance and maintaining integrations to support consistent real-time data. The Sr. Director, Network Operations will be responsible for managing and scaling the Carrier Operations Teams across the globe. They will be an integral leader in our Operations Organization, ensuring our carrier onboarding and management program is best in class.

Job Responsibilities:

• Manage and scale all functions of the Carrier Operations team globally within FourKites, including budgeting and strategic planning, recruiting and hiring, carrier vendor partnerships, sales and customer support, and overall team performance.
• Effectively lead each of the key functions within Carrier Operations; Customer Implementation, Hypercare/Stabilization, Value Added Services, Customer Experience and Success, Account management, and Carrier Relations.
• Collaborate directly with the FourKites senior leadership and executive teams to manage our largest customer and carrier relationships, as well as provide insight and leadership in key strategic initiatives.
• Improve and ensure best-in-class network health and compliance across the onboarded network ensuring customers recognize business value
• Serve as the leader within FourKites representing all things related to carriers. The Sr. Director of Carrier Operations is the ultimate owner of all FourKites' carrier relationships, partner relationships and an integral voice in strategic discussions and decisions related to product development, customer acquisition, competitive positioning and external messaging, implementation and ongoing support.
• Cultivate and grow strong relationships with key carriers by driving mutually beneficial initiatives forward and maintaining consistent communication with their leadership teams and stakeholders.
• Develop and implement new processes and programs that drive employee engagement, team performance and customer success across all life cycles.
• Lead cross-functional projects that drive improvements (billability and process) in the ways we work with customers and carriers across industries and various modes of transportation.
• Continuously review existing processes against market competitors and identify gaps and opportunities.
• Monitor third party data provider capabilities and update integrations to take advantage of most modern connections

Qualifications

• Bachelor's degree and 12+ years of relevant work experience
• 5+ years leading teams at a Shipper managing logistics, or at a 3PL in managed transportation or new products
• Customer facing experience with large enterprise clients, Fortune 500 preferred
• Ability to understand complex solutions and explain them in a simple and precise way
• Experience leading growing teams through a hands-on and collaborative approach to management
• Strong verbal and written communication skills
• Logistics or managed transportation experience preferred