Product Manager, Customer Experience

FourKites is a company that specializes in developing a real-time supply chain visibility platform aimed at freight brokers and shippers. Founded in 2014 and headquartered in Chicago, Illinois, FourKites provides solutions for tracking shipment locations and temperatures while proactively managing exceptions. The platform utilizes a proprietary predictive algorithm to estimate arrival times, enabling users to reduce operating costs and enhance on-time performance. FourKites aggregates data from various transportation modes, including ocean, rail, parcel, and truckload, through over four million GPS and electronic logging devices. Its offerings include BackHaul Management, which identifies potential deadhead miles, and CarrierLink, which facilitates real-time synchronization between brokers and owner-operators. The platform is designed for mobile use and prioritizes end-to-end security, making it a trusted choice for Fortune 500 companies and third-party logistics providers.

As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world's largest real-time visibility network. Their platform creates comprehensive digital twins of supply chains with AI-powered digital workers to automate resolution, improve collaboration, and drive outcomes across all stakeholders. Unlike traditional control towers, FourKites enables true real-time execution and intelligent fulfillment, transforming both supply and customer-facing operations. The company tracks over 3.2 million shipments daily across 200+ countries and territories, covering road, rail, ocean, and air, and includes over 1.1 million carriers and 98% of the world's ocean container traffic. Over 1,600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to prevent disruptions, make faster decisions, and move from reactive tracking to proactive supply chain orchestration. FourKites recently launched Fin AI, a natural language interface to help customers surface insights, identify optimization opportunities, and automate tasks. The company has also introduced digital workers, Tracy and Sam, to further automate supply chain orchestration.