Found is a business bank account that automates taxes and expense tracking. We're looking for a leader to help our CX associates perform and grow within the Customer Experience organization.
Requirements
- 5+ years experience managing customer support agents in a startup or technical environment
- Experience with common customer experience and analytics platforms (e.g. Zendesk Suite, Assembled, Intercom)
- Familiarity with Voice of Customer programs and driving feedback from customers and your team to product, design, and engineering
- Comfort managing remotely and experience working with distributed teams across different time zones
- Excellent written and verbal communication skills, with a focus on empathy and problem solving
- An analytical and proactive mindset—you don’t wait for someone to tell you what to do, you identify challenges and come up with a plan to tackle them
Benefits
- 401K
- FSA
- Commuter Benefits
- Paid parental leave
- Health benefits
- Meaningful equity
- Flexible vacation policy
