Operations Services Expert - Funding call

As an Operations Services Expert, you will support both internal and external customers, assist with inbound and outbound call activities, email, and chat, and report to the Operations Services Manager I. You will be part of a high-performing culture, achieve and maintain SLA targets, and provide excellent customer service. The role requires an advanced English fluency, high school degree, and experience in service and customer support roles. The company offers a comprehensive total rewards package, including medical, dental, vision, commuter benefits, flexible time-off policy, paid parental leave, 401k match, wellness reimbursement, volunteering days, and annual professional development budget.

Requirements

• Advanced English fluency
• High school degree
• Experience in service and customer support roles
• Client-focused, service-oriented, relationship builder
• Good listening skills with the ability to see situations from the perspective of others
• Excellent written and verbal communication skills

Benefits

• Comprehensive total rewards package
• Medical, dental, vision benefits
• Commuter benefits
• Flexible time-off policy
• Paid parental leave
• 401k match
• Wellness reimbursement
• Volunteering days
• Annual professional development budget