Brazil onlyJob title: Operational and IT Support Specialist - Betfair Brazil
Location: Sao Paulo, Brazil
Contract Length: 6 month Contract (PJ Contract)
Overview of the role:
As we continue to grow Betfair Brazil there is a requirement for a natural problem solver to be able to help out across various areas of the business. There is an opportunity for someone who thrives in a fast paced environment and is comfortable working across multiple business areas.
There will be a blend of technical support, office management, HR admin and supporting our leadership team.
Our new Sao Paulo workspace is the perfect place for team collaboration and individual growth. It is located in the Paulista neighbourhood with great transport links across the city and exciting working environment. This role will be part of our hybrid working environment with a blend of time in the office and from home.
What you’ll do:
Manage all incident and request to ensure that work is completed to team members’ satisfaction
Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all support tickets
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures
Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”
Ensures inventory of equipment that is being deployed or recovered is recorded and updated of any changes
Manage contractor and vendor relationships and coordinate and monitor their activities including organizing repairs and following through to completion.
Plan and manage all workplace services
Liaise with Landlords agents, maintenance personnel
Raise purchase orders and reconciling invoices
Manage and coordinate meeting rooms and equipment as necessary
Deal with all FM related administration
First Aid and Fire Warden duties.
Support the HR department in day-to-day operations, including to ensure that all employees are accurately logging their work hours, attendance, and breaks into the HR system, and review employee time reports regularly to identify and address any discrepancies or missing entries, informing the HRBP of any issues.
Support the preparation and maintenance of compliance-related documentation, such as health and safety records and audits.
Assist with addressing basic employee inquiries related to HR policies, workplace issues, or benefits.
Help organize employee engagement activities and assist with employee well-being programs.
Coordinating medical exams for employees (hiring medical exam, return to work, exit medical exam, periodic health check-up)
Welcoming new starters and delivering local onboarding
Assist the Reward team to coordinate Vale Transportation, Food Vouchers and Childcare allowances and general benefits-related inquiries.
What you’ll bring:
University degree or diploma in a related field or equivalent work experience
Hands on experience in IT operations
Knowledge of IT hardware (desktops and laptops) and software systems, networks, operating systems (Windows MacOS) as well as Android and iOS
Customer-focused, ability to manage internal users and service multiple requests
Initiative and follow-through ability
Excellent verbal and written communication skills
Analytical and problem-solving skills
Ability to work independently and as part of a team
Strong time-management skills and knowledge to focus consistently on both support and project-related tasks
Excellent problem-solving skills Strong interpersonal skills
Working knowledge of health, safety and environmental regulations
Ability to maintain confidentiality and handle sensitive information.
It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.
Equal opportunities:
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at [email protected]. Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/
The group:
Betfair Brazil is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.
The company can run background checks to the extent permitted under applicable law as long as it has legitimate interest and when such background information is required to satisfy legal or regulatory obligations.
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