Instructional Designer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

The Instructional Designer supports the development of associate knowledge, skills, and performance by creating high‑quality training programs aligned with business objectives. This role is responsible for designing and developing a broad range of learning materials—including classroom and virtual courseware, job aids, facilitator guides, assessments, presentations, and multimedia resources. Content will include both technical and non‑technical topics related primarily to the products, systems, and interaction skills essential for contact center associates.
This position reports to the Learning Manager within the Customer Solutions Learning and Knowledge Solutions (LKS) Department.

What You Will Do

Training Design & Development

• Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
• Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.

Methodology Application

• Apply the ADDIE instructional design model using a balance of structured and iterative approaches.
• Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners.

Consulting & Collaboration

• Serve as a learning consultant to ensure training solutions align with evolving business priorities.
• Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance.
• Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams.

Facilitation Support

• Provide guidance to facilitators on effective delivery of developed training materials.
• Maintain and update training content to reflect current systems, processes, and best practices.

Continuous Improvement

• Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

What you will need to have:

• 3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
• 1+ years of experience collaborating with stakeholders and applying basic project management skills.
• 1+ years of experience designing and developing learning materials within a contact center or customer service environment.
• Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360.
• Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment.
• Good time management and project management with ability to work independently and manage multiple projects simultaneously.

What Would Be Great to Have

• Bachelor’s degree in related discipline.
• Experience providing learning and development consulting.
• Familiarity with instructional design and training delivery best practices.
• A proactive approach to staying current with evolving instructional design methods and tools.
• Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies.
• Knowledge of Money Network products, procedures, and systems.

How you’ll work:

• This role is remote, Monday through Friday.
• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.