FirstKey Homes

At FirstKey Homes, we are pioneering a new era in the single-family rental industry through a relentless focus on technological innovation and a resident-first approach. Our proprietary 'FirstKey Self Service' (FSS) platform stands at the forefront of our commitment to enhancing the resident experience. This powerful tool empowers our residents by allowing them to schedule maintenance and access a suite of self-service options with unparalleled ease. We are continuously evolving our technology, as demonstrated by the recent deployment of our 'Maintenance Lineup' feature within the FSS platform. This groundbreaking addition enables residents to bundle non-emergency maintenance requests into a single order, a strategic innovation that has already shown a 20 percent decrease in service visits for new residents, streamlining operations and creating a more seamless onboarding process. This commitment to efficiency and convenience is a core tenet of our operational philosophy, ensuring that our residents' needs are met with speed and precision.

Our technological infrastructure extends beyond maintenance to encompass the entire property lifecycle. We leverage sophisticated data analytics and mobile field reporting platforms like SiteCapture to inform our acquisition strategy, ensuring we make sound investment decisions. This technology allows for rapid and accurate diligence inspections, remote quality management of renovations, and the swift capture of high-quality marketing photos to bring homes to market faster. Furthermore, our integration of platforms like FacilGo, and the development of our own smart resident portal on top of its APIs, has been instrumental in centralizing and automating our distributed maintenance operations across 29 markets. By embracing a culture of continuous improvement and technological advancement, from our .NET and Azure-based backend systems to our resident-facing applications, FirstKey Homes is not just managing properties; we are building a technologically advanced, scalable, and resident-centric platform that is setting new standards for the future of home rentals.