United States onlyOur Company:
First Help Financial (FHF) is one of the fastest growing and most diverse companies in the US. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years.
Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Total Loss Associate
Your Location: Anywhere in the U.S.
You Report To: Team Lead, Servicing Operations
Schedule: 9am to 5:30pm EST
Compensation: $18.14/hr + plus bonus!
About the Opportunity:
The Total Loss Associate plays a pivotal role in resolving both potential and confirmed total loss claims. This position involves thoroughly recording, tracking, and proactively following up on all assigned insurance claims. The primary focus is to ensure the timely and thorough completion of total loss claims, thereby preparing accounts for proper handling and ancillary processing.
What you will be doing:
· Record, track, and follow up with insurance and claim-handling companies.
· Maintain accurate and complete claim records
· Investigate reported collision events, including impound, skip tracing, and customer service inquiries.
· Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams.
· Prepare requested claim documentation.
· Collect all necessary documentation from insurance providers.
· Process and file total loss payments.
· Manage claim-related documents.
· Investigate issues throughout the claim lifecycle.
· Assist with lienholder claims as required.
· Handle other assigned projects.
What you bring:
- AA/AS preferred
- 1 year experience in an administrative role
- Excellent communication skills
- Ability to multitask, self-reliant
- Experience working remotely (WFH)
- Capacity to conduct research beyond the immediate scope
- Proficient knowledge of Excel, Teams and Outlook
FHF Benefits:
- Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
