Assistant Manager - Verifications (Hybrid, PHILIPPINES)

ATTENTION: EXCLUSIVELY OPEN TO INTERNAL APPLICANTS

Be the leader who elevates performance, empowers teams, and drives operational excellence!

Are you ready to take the next step in your career and play a key role in shaping our Operations team? We’re looking for a passionate and driven Assistant Operations Manager who thrives in a dynamic environment and is excited to mentor leaders, influence performance, and collaborate across teams.

What You’ll Do

As our next Assistant Operations Manager, you will:

• Partner closely with the Operations Manager to design and implement strategies that boost efficiency, quality, and overall performance.
• Plan staffing and shift patterns to ensure we meet demand while optimizing productivity.
• Analyze key operational metrics and generate insights that drive action.
• Mentor and guide Team Leads, helping them excel through coaching, huddles, and ongoing development.
• Identify training needs and lead initiatives to upskill the team.
• Foster a collaborative, positive work environment that inspires teamwork and high performance.
• Handle escalations, conduct audits, investigate issues, and ensure smooth operational flow.

What We’re Looking For

• A graduate or someone with at least 2 years of college in a related field (Psychology, Business, Marketing, Communications, etc.).
• Minimum of 5 years of work experience and 3 years of leadership experience
• Exceptional communication, people management, and interpersonal skills.
• Strong attention to detail, initiative, independence, and time/stress management abilities.

Why You’ll Love This Role

This is your chance to:

• Step into a leadership position and influence a growing team
• Shape performance culture and operational success
• Work closely with cross-functional leaders
• Build your management and strategic planning capabilities