Join Firework as a Manager, Client Leadership and lead strategic customer success relationship management to existing clients across the Middle East market. Act as a strategic business partner and lead as the point of contact for long-term mutually beneficial partnerships. Grow customer lifetime value and provide an exceptional service experience to drive revenue and retention.
Requirements
- Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals
- Grow customer lifetime value, including identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
- Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations
- Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
- Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
- Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
- Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
- Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements
