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FireworkFI

Manager, Client Leadership

Firework is a video commerce platform that enables brands to create shoppable and interactive video experiences on their own websites and digital properties to drive engagement and sales.

Firework

Employee count: 201-500

United Arab Emirates only

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Firework is seeking an experienced customer success professional to join their team and nurture and grow enterprise customers across the Middle East market. The role involves strategic customer success relationship management, data-driven decision making, and establishing close growth-oriented partnerships with clients.

Requirements

  • Act as a strategic business partner to assigned book of business of enterprise accounts
  • Grow customer lifetime value, including identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
  • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations
  • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates
  • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
  • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
  • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
  • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Arab Emirates +/- 0 hours

About Firework

Learn more about Firework and their company culture.

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At the heart of Firework is a mission to revolutionize the digital commerce landscape by embedding the power of video into every online experience. The company was born from the vision of co-founders Vincent Yang and Jerry Luk in 2017, who saw an opportunity to bring a new level of authenticity and human connection to the way brands interact with their customers. Firework's culture is built on the belief that the future of retail is not just about transactions, but about creating meaningful, immersive, and engaging moments. They empower brands to tell their own stories and transform every digital touchpoint into a significant interaction through a comprehensive video commerce platform. This platform enables livestream shopping, shoppable videos, and other interactive video experiences directly on a brand's own website and channels, allowing them to take control of their customer data and build deeper relationships.

The team at Firework is a diverse and global collective of lifelong learners, creators, entrepreneurs, storytellers, and data enthusiasts. They operate with a decentralized ethos, fostering a culture of extreme ownership where every team member is encouraged to contribute and take initiative. Core values like 'Win Together', 'No Ego & No A$$holes', and a commitment to diversity and inclusion are central to their collaborative environment. By providing the tools for businesses to create TikTok-like experiences on their own turf, Firework is not just offering a service; they are pioneering a movement towards a more connected and human-centric online economy. They are dedicated to shaping the future of commerce by enabling brands to speak the language of digital natives and build lasting connections that go beyond the screen.

Tech stack

Learn about the tools and technologies that Firework uses to build, market, and sell its products.

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Firework employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Firework.

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401(K)

Firework offers a 401(K) plan.

Commuter benefits

Firework provides commuter benefits.

Company equity

Employees are offered company equity.

Dental insurance

Dental insurance is 100% company-paid.

View Firework's employee benefits
Claim this profileFirework logoFI

Firework

Company size

201-500 employees

Founded in

2017

Chief executive officer

Vincent Yang, Jerry Luk

Employees live in

View company profile

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