Customer Success Engineer

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io,MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues? If so, we have the perfect opportunity for you! As a Customer Success Engineer at Fingerprint, you'll be an integral part of our Customer Success team. Reporting directly to the Senior Director of Customer Success, you will be instrumental in providing personalized support and technical guidance to our valued customers, ensuring their long-term success.

Responsibilities:

• Customer Onboarding and Integration:
• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
• Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
• Technical Support and Issue Resolution:
• Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions.
• Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
• Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
• JavaScript and API Automation:
• Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
• Develop automation scripts for API testing, validation, and monitoring processes.
• Customer Training and Documentation:
• Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
• Create and maintain comprehensive documentation to facilitate self-service support for customers.
• Relationship Building:
• Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product.
• Team Collaboration
• Work closely with Customer Success Managers to onboard, retain and grow customers
• Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Proven 2-3 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
• Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts.
• Solid understanding of API concepts, RESTful architecture, and web services.
• Prior experience with API testing tools and frameworks is a plus.
• Prior experience with mobile app development is a plus.
• Prior experience with SQL is a plus.
• Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting.
• Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.
• Self-motivated, proactive, and able to work independently as well as collaboratively within a team.

Compensation Range

$80,000 - 100,000k

For cash compensation, we set standard ranges for all US based roles based on function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here

If you are applying as a resident of the EU, please read our GDPR notice here