United States onlyFICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
Reporting directly to FICO’s Vice President and General Manager, Scores, the Leader & Policy Liaison – Mortgage and Capital Markets will be responsible for acting as the senior liaison between the business and key external stakeholders, ensuring that FICO’s client engagement, relationship management, and strategic account oversight are executed at the highest level. This role is responsible for maintaining executive-level relationships, understanding the client ecosystem, and ensuring that FICO delivers value beyond its products—positioning the company as a trusted, sophisticated partner in the mortgage and capital markets space.
What You’ll Contribute
- Executive Relationship Management.
- Build and maintain senior executive relationships at core clients, particularly Freddie Mac and Fannie Mae.
- Develop connections across key ecosystem players, including lenders, aggregators, and technology/system providers like ICE, Optimal Blue, Poly, and PennyMac.
- Maintain awareness of industry dynamics, key players, and political or regulatory shifts that impact client operations.
- Client Ecosystem Expertise.
- Act as the company’s primary subject matter expert on the mortgage and capital markets ecosystem.
- Be fully aware of key executives and influencers at trade associations, like the Mortgage Bankers Association (NBA), including members of boards and committees.
- Provide insights on trends, “street chatter,” and shifts in the ecosystem that may affect clients or business strategy.
- Strategic Advisory & Thought Leadership.
- Advise product management and leadership teams on client priorities, emerging trends, and potential risks.
- Ensure FICO’s initiatives and innovations are informed by client needs and ecosystem insights.
- Represent FICO as a thought leader at industry events and forums, enhancing the company’s visibility and credibility.
- Cross-Functional Coordination.
- Work closely with internal Government Relations and Product teams to provide expert perspective in client meetings.
- Act as the primary point of contact for high-level client discussions, reducing the need for senior executives to attend every meeting.
- Align internal teams on client priorities, opportunities, and feedback to ensure seamless client support.
What We’re Seeking
- A seasoned executive with tremendous drive, intelligence and capability.
- Highly motivated executive with the ability and desire to have real impact across the organization.
- Multi-dimensional thinker who operates not only based on important past experiences, but in light of new approaches and developments that occur in the market.
- Extensive experience in mortgage and capital markets, ideally in a leadership role at a lender, aggregator, or central ecosystem technology provider (e.g., ICE, Optimal Blue, Poly).
- Proven track record managing executive-level relationships and navigating complex client ecosystems.
- Strong understanding of industry operations, regulations, and market dynamics.
- Ability to influence and advise without a direct sales agenda; a trusted client advisor.
- Executive presence, excellent interpersonal skills, and a temperament aligned with FICO’s culture.
- Track record of acting as a daily touchpoint for key executives and industry influencers.
- Experience providing strategic insights to internal teams to guide product development, innovation, and client engagement.
Our Offer to You
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $225,000 to $250,000 with this range reflecting differences in candidate knowledge, skills and experience.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy athttps://www.fico.com/en/privacy-policy
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