Field Applications Engineer

Searching for a role where you drive some of the future’s most promising innovations? FARO is an international company where ideas count more than hierarchy. We develop and market computer-aided 3D measurement and imaging devices and software. At FARO, smart, skilled people work together in an open atmosphere…. And challenging work never gets boring.

Become a part of this great team and start moving forward.

We are seeking a Field Applications Engineer. This person will be Guided by precedent and working within the limits of established policies:

• Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product
• Support Account Managers as the primary technical resource for product and solution demonstrations to end customers. Including creating specific demonstration workflows to harmonize and create consistent messages
• Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards
• Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.

We have:

• Leading edge technology
• Open and innovative team culture
• Expert networks to drive the technology of tomorrow

You have:

• BS Mechanical Engineering, Aerospace, related Engineering field, or equivalent experience
• Excellent understanding of 2D and 3D CAD
• Ability to read and interpret information from blueprints
• Clear oral/written communications
• Interpersonal and team skills
• Valid Driver’s License

How you will make a difference @ FARO:

• Ensure the quality of the provided technical trainings and demonstrations (self-reliability)
• Ensure that all customers are served within established timing parameters (self-control)
• Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use
• Prepare and maintain training equipment (documents, devices, …)
• Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.

Other task duties, which could be part of the job but not the essential ones

• Act as a backup for the 3rd/4th Level Support within Customer Service
• Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc.
• Support the organization in decision making by providing relevant information/documentation

What FARO can offer you:

FARO has excellent benefits for you and your family. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

• Flexible working time
• Training opportunities
• Frequent lunch and learns to help educate employees about various issues affecting their lives
• Other employee events and benefits (e.g. bicycle program, free beverages, and fresh fruits)

As an employee of FARO, you will become part of a dynamic organization which values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.

If you have a passion for high-end technical products, we want to talk to YOU! Join the most trusted team in 3D measurement technology www.faro.com/careers.

Are you bored by today? See you tomorrow.