Product Manager, Discovery

Since F. Schumacher & Co. (FSCO) was founded in 1889, our family-owned design house has been synonymous with style, taste and innovation—and always ahead of the pack.

We’re driven by a shared belief that design transforms life. It challenges convention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. We champion individual style and the collective practice of transformational interior design. We create it. We supply it. We support it. We celebrate it. We also partner with the most brilliant trendsetters in design and fashion to advance it. And we want to bring it to as many people and into as many homes as possible And we’re only getting started. We have successfully combined our 134 years of brand history with the entrepreneurial spirit and ambition of a start-up. Along the way, we have experienced tremendous growth not only by capitalizing on the viability of our existing business model, but by emerging into new disciplines, including everything from building one of the leading editorial voices in the industry, to challenging the status quo to lead changes in our market through digital transformation.

The Schumacher Product team plays a critical role in guiding the business to new heights through digital transformation. This role will have the opportunity to work on product with millions of daily users, contribute towards the company goal of building an e-commerce platform that can be considered top 10 in the US, and enable the company to scale 10x and hit the $1Bn revenue mark in the next 5 years. Moreover, the Product team will help create an experience for interior designers to build communities, get inspiration from our rich content, and eventually make Schumacher the market leader to shape industry trends.

This Product Manager will play a key role in helping our customers find items they love. This role will own the Product Listing Page, Product Detail Page, Homepage, and Catalog Service to help our customers discover and learn about our products through contextual and personalized experiences. The goal is to provide the most compelling product offerings at the right moment across the highest trafficked experiences in the app, such as Home, Search, and Browse.

This position will collaborate closely with a team of in-house product managers, designers, and engineers, as well as a diverse array of stakeholders, all going through significant business transformation. A successful Product Manager will be motivated by the interplay of business, technology, and user experience, and should be able to move fluidly between high-level strategic thinking and nuanced product requirements to actively own and manage the complexity that comes with building amazing digital products. Also, this person should have a high degree of data fluency and be very comfortable using data to draw insights to inform product and business strategy.

Job Description:

· At least 3-5 years of product management experience, ideally in a start-up or established technology organization working on user-centric e-commerce products

· Experience gathering, interpreting, and documenting detailed product requirements

· A thorough understanding of how individual projects may impact the broader product and overall strategic initiatives

· Extremely high attention to detail

· A passion for solving complex business problems with elegant, user-centric product solutions, and a history of delivering results

· Demonstrated strength in building trust and driving collaboration and alignment across a diverse, matrixed set of stakeholders, even while challenging assumptions and pushing for change

· A strong sense of ownership and accountability, and an innate ability to initiate and drive projects to completion with minimal oversight

· Outstanding verbal and written communication skills, with an ability to clearly and concisely communicate with both technical and non-technical partners across all levels of the organization

· A strategic and growth-oriented mindset, always thinking three steps ahead while remaining adaptable to ever-changing business needs

· An exceptional ability to wear many hats, operate at all levels, and continuously raise the bar and drive teams to deliver high quality results

· Experience with JIRA, Confluence, OneDrive Suite, Google Suite (Sheets, Docs, Slides) & Agile methodologies

· Extensive experience owning, understanding, questioning, interpreting, distilling, and drawing insights from data

· A data-first philosophy and an analytical mind, with the ability to make decisions in ambiguous situations

Requirements

Job Requirements:

· Establish the product vision, goals, objectives and key results (OKRs) for success

· Develop an intimate understanding of our product catalog and the systems that govern this area of the Schumacher business

· Define and deliver your product roadmap through a detailed understanding of our varying users’ needs and ownership of your prioritized feature backlog

· Work cross-functionally with key internal partners, including product designers, software development engineers, sales, customer service, and business development on a rapid and iterative product development cycle

· Clearly define customer and product requirements, solicit ideas and feedback, gather requirements, write specs, craft wireframes and workflows, and coordinate cross-functional initiatives

· Increase insights on user behavior and pain points. Identify, measure, and improve key customer experience metrics. Promote data-based decision making

· Continually optimize the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load

· Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences

· Work directly with design/development teams on sprint scheduling and functionality testing

· Partner with other Product Managers to streamline integrations and enhance existing business processes

· Represent the F. Schumacher brand by providing the best possible customer service while enhancing our mission to offer the highest quality product and service standards in the luxury market online

Benefits Package

Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

Wealth Benefits:

• Competitive Salary

• Corporate Annual Profit Sharing

• 401K Plan

Health Benefits:

• Dental Coverage

• Medical Coverage

• Prescription Drug Plan

• Vision Coverage

• Health Savings Account (HSA)

• TELADOC

Other Benefits:

• 25 Days Paid Time Off (PTO)

• 10 Company Holidays

• Bereavement Leave

• Life Insurance

• Flexible Spending Accounts (FSA)

• AFLAC Plans (Accident and Critical Illness Plans)

• Pet Insurance

• Short-Term Disability (STD)

• Long Term Disability (LTD)

• Parental Medical Leave

• Child Bonding Leave

• Employee Discount

F. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.