We're seeking a Senior Customer Success Manager to lead and build relationships with customers, identify upsell and cross-sell opportunities, and drive growth. You'll be responsible for guiding customers through onboarding and adoption, and ensuring they get maximum impact from our cybersecurity solutions.
Requirements
- Extensive experience in Customer Success, Account Management, or a similar customer-facing role
- Strong communication and presentation skills in both Dutch and English
- Analytical skills to turn data into actionable insights
- Experience with CRM systems such as HubSpot or Salesforce
- Tech-savvy and experience in SaaS, cybersecurity, or a similar environment
- Ability to understand complex customer organizations and interact with executive-level stakeholders effectively
Benefits
- Meaningful mission: protect organizations across Europe from real-world cyber threats
- Remote-friendly culture with regular company-wide get-togethers
- Full ownership of a strategic function in a high-growth cybersecurity scale-up
- Generous time-off policy, including wellbeing and volunteering days
