Senior Application Support Engineer (Fully Remote)

EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched it's Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 32 countries worldwide (MENA, EU, SEA). Two of our clients in SEA are major banks in the Philippines. We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.

Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose of being role models for a better world.

This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, we deliver on our promises

We are EXUS! Are you?

Our Customer Success Team is looking for a talented Senior Application Support Engineer to join a rapidly-growing team in a company that revolutionizes the way that credit risk is managed.

As Senior Application Support Engineer, you will be responsible for providing remote support to our clients on the operation and maintenance of EXUS installations in their premises.

Due to our global presence working in different time zones will be required.

Role's Responsibilities

• Incident registration and management through EXUS’ Helpdesk software
• Analysis, resolution and follow up of reported incidents with the Engineering teams
• Development of Change Requests, testing, installation and maintenance of EXUS’ proprietary software (by using PL/SQL Developer)
• Monitoring, health check and application housekeeping of our managed service cloud environments
• Mentoring and guiding less experienced team members
• Regular communication with our clients

Requirements

• University Degree in Computer Science or relevant discipline
• At least 5 years of relevant working experience
• Experience in Collections/Banking systems will be highly appreciated
• Very good knowledge of PL/SQL and Oracle Databases, DBA skills will be highly appreciated
• Customer focused mentality with attention to detail and accuracy
• Discipline in properly following up all customer requests
• Strong communication, presentation and writing skills in English
• Ability to work in shifts if needed

Benefits

At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance allowance

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