IT Support Engineer (Fully Remote)

EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched its Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 52 countries worldwide (MENA, EU, SEA). We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.

Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose of being role models for a better world.

This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, we deliver on our promises

We are EXUS!Are you?

We are looking for an enthusiastic JuniorIT Support engineer based in Athens to join our fast-growing IT team in a company that revolutionizes the way that credit risk is managed.

As a Junior IT Support Engineer, you will support day-to-day IT operations and help ensure a smooth experience for EXUS employees. This role is ideal for someone early in their career who is eager to learn, grow technical skills, and gain hands-on experience across IT systems and tools.

You will work under the guidance of senior team members and gradually build your expertise.

Responsibilities:

• Provide first-line technical support to end users for common hardware, software, and access issues.
• Troubleshoot basic problems and escalate more complex issues to senior engineers.
• Assist with user account setup and maintenance (onboarding, offboarding, password resets, access requests).
• Support daily IT operations, ensuring systems and services are running smoothly.
• Help track and manage support requests using the Jira ticketing system, following team processes and SLAs.
• Assist in setting up laptops and workstations for new employees.
• Support basic administration tasks in Microsoft 365 (e.g. email, Teams, SharePoint).
• Gain exposure to IT infrastructure, including:

1. Windows Server environments
2. Virtualization (e.g. Hyper-V)
3. Networking and firewall concepts
4. Microsoft Suite (Azure , Entra , Admin , Teams etc.)

• Assist with routine checks, updates, and documentation of IT systems.
• Learn and support backup processes and monitoring under supervision.
• Collaborate with team members and occasionally with external vendors.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or final-year student).
• 0–2 years of experience in IT support or a similar role (internships count).
• Basic understanding of:

1. Windows operating systems
2. Microsoft 365 environment
3. Networking fundamentals (IP, DNS, etc.)

• Willingness to learn and develop technical skills across systems, cloud, and security.
• Good problem-solving and communication skills.
• Ability to follow processes and document work clearly.
• Fluency in English (written and spoken).

Nice To Have:

• Exposure to Active Directory or user management concepts.
• Basic knowledge of cloud platforms (e.g. Azure).
• Awareness of IT security best practices.
• Any relevant certifications (Microsoft, Cisco, etc.).

** Ability to work occasionally from our Athens (Petralona) office when required.**

Benefits

At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance
• Unlimited time off