Guest Service Specialist

At Extenteam, we are at the forefront of transforming the property management and short-term rental industries through pioneering technology and innovative staffing solutions. Our core mission is to empower property managers by seamlessly integrating top-tier global talent with their local operations, thereby enhancing efficiency and driving success. Through groundbreaking technology, we are revolutionizing how businesses in this sector manage guest communications, operational workflows, and financial operations. We offer an AI-assisted SaaS platform, 'Tailwind', designed to cater to short-term rental businesses of all sizes, blending sophisticated software with our dedicated shared services team. This platform is a testament to our commitment to leveraging artificial intelligence to streamline processes and improve profitability for our partners. Our approach allows businesses to scale effectively, reduce operational burdens, and save significantly on hiring costs—up to 60% compared to traditional local hiring.

Extenteam's innovation extends beyond software; we are redefining workforce solutions by providing highly educated and trained professionals who become an integral part of our clients' teams. These dedicated team members are proficient in a variety of essential functions, including guest services, reservations, marketing, bookkeeping, and IT support. We pride ourselves on a 'service-first' methodology, ensuring that both our clients and our globally-distributed team members thrive. Our technological infrastructure supports this model, with a robust tech stack that includes Typescript, Next.js, NestJS, TypeORM, PostgreSQL, Redis, and AWS, enabling us to deliver cutting-edge solutions. Furthermore, our expertise in widely-used property management software (PMS), vacation rental management software (VRMS), and online travel agency (OTA) platforms ensures that our team members are equipped with the best tools and workflows from day one. By focusing on technological advancement and superior talent management, Extenteam is dedicated to supercharging the property management ecosystem and helping our partners achieve unprecedented levels of growth and operational excellence.