DM and DO onlyThe Agent Operations Specialist plays a dual role, driving agent growth while providing world-class operational support to agents, teams, and brokers within eXp Realty. This role is key in fostering strong relationships, enhancing the agent experience, and ensuring compliance with real estate laws.Key Responsibilities:
- Execute strategic initiatives to attract, retain, and scale business with new agents, teams, and brokerages.
- Respond promptly to agent inquiries through email, chat, phone, and other communication channels.
- Develop and nurture relationships with brokers, agents, and industry influencers to identify new growth opportunities.
- Address and resolve issues related to systems, processes, or services provided to agents, escalating complex cases as needed.
- Manage administrative tasks, including data updates, profile changes, and CRM activity tracking from lead generation to deal closure.
- Conduct training sessions on contracts, risk management, licensing, and compliance with real estate laws.
- Monitor market trends and provide updates to senior management on strategic initiatives and growth opportunities.
- Identify opportunities to enhance support processes, propose innovative solutions, and support special projects like tool launches or process updates.
- Proven success in business development, agent growth, or brokerage operations.
- Proficiency in CRM tools (HubSpot preferred) and case management systems.
- Strong understanding of administrative and operational processes in real estate.
- Demonstrated ability to manage compliance activities and legal obligations in real estate.
- Effective communication skills in Spanish and intermediate/advanced English.
- Self-driven with an entrepreneurial spirit and strong desire to achieve revenue-related results.
- Excellent verbal and written communication skills across all organizational levels.
- Strong customer service orientation with problem-solving abilities.
- Highly organized, detail-oriented, and capable of multitasking under pressure.
- Collaborative team player with a proactive approach to continuous improvement.
Dominican Republic
United States
Puerto Rico only
DZ, AO + 58 more
United Kingdom only
AI, AG + 43 more
