Lead, Electronic Data Interchange (EDI)

THE POSITION:

The Lead, Electronic Data Interchange (EDI) is responsible for leading and managing the company's EDI operations. This role will oversee all aspects of EDI transactions, including implementation, integration, maintenance, and troubleshooting for our 3PL distribution, Order To Cash and Revenue Management business unit(s). They will also help to develop new systems for clients, analyze requirements, produce mapping documents, test systems, and establish communication with trading partners. The Lead EDI Analyst will also act as a subject matter expert on EDI standards and best practices and consistent/repeatable processes within the EDI ecosystem.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Lead and manage all aspects of the company's EDI operations, including implementation, integration, maintenance, troubleshooting and migration as necessary.
• Develop and maintain EDI maps and trading partner relationships.
• Oversee monitoring of and resolution of EDI transaction errors and exceptions.
• Analyze EDI data to identify and resolve issues and improve efficiency.
• Provide technical support to internal and external customers on EDI-related matters.
• Stay current on EDI standards and best practices.
• Develop and implement EDI training programs for internal and external customers.
• Collaborate with cross-functional teams to ensure successful EDI implementation and integration.
• Participate in the evaluation and selection of EDI software and services.
• Develop and maintain EDI documentation and procedures.
• Ensure compliance with all relevant EDI standards and regulations.
• Troubleshoot and resolve complex EDI issues.
• Proactively identify and implement process improvements to enhance EDI efficiency and accuracy.
• Provide leadership and guidance to junior EDI analysts.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Travel (Less than 10%)
• Hours (40+ hours per week, Monday through Friday with some weekend work as needed)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• A minimum of 10+ years of progressive experience in B2B integration and EDI, with at least 5 years in an Architect, Technical Lead, or equivalent senior design role.
• Good understanding of IBM Sterling B2BI.
  • Design and implement complex, optimized BPML (Business Process Modeling Language) for enterprise-level workflows
  • Expertise in creating and maintaining, EDI maps using the Sterling Map Editor
  • Platform Management: ability to install, configure, manage, and tune multi-node B2BI instances across various operating systems (Unix/Linux and Windows)
  • Strong knowledge of compatibility matrices between different database versions, operating systems, and B2BI releases.
  • Expert-level understanding of the underlying B2BI database structure and data models.
• Strong understanding of EDI standards (e.g., X12, EDIFACT).
• Knowledge of VANs (Value Added Networks) and EDI communication protocols.
• Proven track record of providing Level 3 technical leadership for critical production issues and mentoring junior EDI developers and analysts.
• Working knowledge of modern DevOps practices, containerization (Docker/Kubernetes), and public cloud infrastructure (AWS, Azure, GCP)
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team

PREFERRED QUALIFICATIONS:

• 3PL experience and/or 3PL experience in Pharmaceutical Industry
• Excellent analytical and problem-solving skills.
• Revenue management EDI documents
• Experience with EPCIS and DSCSA standards (Serialization)
• Order to Cash with governance

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.