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EveriseEV

Customer Service Representative

Everise is a global leader in customer experience, known for enhancing client interactions through innovative solutions in multiple industries, particularly healthcare.

Everise

Employee count: 5000+

India only

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Join Everise as a Customer Service Representative to provide outstanding service to customers regarding products and services, resolving issues and increasing trust and satisfaction. Experience in customer service, preferably in the healthcare industry, required. Bilingual skills a plus.

Requirements

  • 1+ years of experience in customer service required
  • Stable work history
  • Professional appearance
  • Strong detail orientation and excellent communication/listening skills
  • Ability to pass all skill assessments including demonstrated experience with Microsoft applications
  • Bilingual (Spanish/English) skills a plus
  • Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
  • Strong decision making and analytical abilities
  • Ability to identify customer needs and clearly articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Ability to type a minimum of 30 WPM
  • Be a team player

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

India +/- 0 hours

About Everise

Learn more about Everise and their company culture.

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Everise is at the forefront of delivering happiness to millions of customers globally by providing exceptional customer experience solutions. With over 12 years of experience, Everise supports a multitude of partners in various sectors, including healthcare, logistics, travel, and technology. The company excels in integrating partners' call centers, allowing for rapid staffing, comprehensive support in scheduling, billing, and facilitating virtual health interactions. This capability is exemplified in their dedicated teams referred to as "champions," who are tasked with enhancing customer interactions through personalized and knowledgeable service.

Within the healthcare industry, Everise has developed extensive expertise, particularly in health insurance, member management, and provider services. They supply licensed agents capable of assisting with everything from sales and policy modifications to handling claims and addressing benefits inquiries. By employing advanced technologies and methodologies, Everise ensures that both their partners and customers receive tailored, responsive service. Their commitment to exceptional experiences is underscored by various awards acknowledging their quality of service, including recognition as one of America's Greatest Workplaces for Women and Diversity. This dedication to excellence and partnership allows Everise not only to improve customer satisfaction but also to drive success for businesses across key markets.

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Everise

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