Incident Manager Expérimenté H/F

At Everience, we are at the forefront of accelerating company performance by revolutionizing digital uses. As a subsidiary of a French company specializing in user support since 1994, known as HELPLINE in France, Everience extends its expertise internationally to address the challenges of large global groups and local organizations alike. Our mission is to unleash the potential of digital technology, empowering companies to concentrate on their value chain, thereby boosting productivity and competitiveness. We achieve this by offering comprehensive end-to-end IT services, spanning from strategic consulting and solution integration to meticulous IT asset life cycle management and dedicated user support. Our distinct advantage lies in our ability to harness the specialized and complementary expertise within our group, allowing us to adapt to diverse client contexts and deliver optimal, tailored responses. This commitment to innovation and client-centric solutions drives us to continuously evolve and enhance our offerings.

Our approach is rooted in the belief that the future of companies is intrinsically linked to the success of their employees. Therefore, we focus on creating the best employee experience within the Digital Workplace to transform traditional uses and maintain a competitive edge. We strive to shift mindsets to generate value for both employees and their end customers, fully leveraging the potential of digital technology as a catalyst for internal and customer engagement. Everience supports an extensive network of 1,200,000 users across more than 200 companies, a testament to our capability and reach. With 15 sites across Europe and one in Tunis, our sustained growth is reflected in our 2023 turnover of €231 million. Diversity is integral to our DNA, and the development of our 3,600 employees is a cornerstone of Everience's management philosophy. We are dedicated to fostering an environment where innovation thrives, enabling us to provide cutting-edge solutions that drive digital transformation and business success for our clients worldwide.