EverCommerceEV

EverCommerce Payments Solutions - Customer Support Specialist

EverCommerce is a leading service commerce platform providing SaaS solutions for service-based businesses across various industries.

EverCommerce

Employee count: 1001-5000

Salary: 47k-47k USD

United States only

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Customer Support Specialist to focus on our EverCommerce Payments solutions. Customer Care Specialists (Tier 2) contribute to the overall success of the Customer Care team by managing and organizing cases escalated from Customer Care Professionals (Tier 1), e-mail and Help Center tickets. Customer Care Specialists serve a critical role as the knowledge and energy leaders for Payments Customer Care

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Robust health and wellness benefits, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program

Compensation: The target base compensation for this position is $47,000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

About the job

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Job type

Full Time

Experience level

Entry-level

Salary

Salary: 47k-47k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About EverCommerce

Learn more about EverCommerce and their company culture.

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EverCommerce is the leading service commerce platform that provides vertically-tailored, integrated SaaS solutions designed to empower over 690,000 service-based businesses globally, enhancing their ability to accelerate growth, streamline operations, and increase customer retention. With a focus on delivering innovative technology solutions, EverCommerce operates across various high-growth industries, including Home & Field Services, Health Services, and Fitness & Wellness. The company's specialized software integrates customer engagement, business management, and payment solutions, enabling service professionals to efficiently manage their businesses while improving client interactions.

The platform creates predictable and streamlined experiences by leveraging modern digital and mobile applications tailored for the service economy. EverCommerce's industry-specific solutions, such as EverPro, EverHealth, and EverWell, provide comprehensive tools that help businesses enhance marketing efforts, automate operating tasks, and modernize customer communication. With a commitment to service excellence, EverCommerce supports a diverse range of SMBs in achieving operational efficiency, improving marketing effectiveness, and ensuring high levels of customer satisfaction.

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EverCommerce

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EverCommerce hiring EverCommerce Payments Solutions - Customer Support Specialist • Remote (Work from Home) | Himalayas