Credit Controller

Credit Controller

ABOUT THE COMPANY
Global Expansion (www.globalexpansion.com), an independent subsidiary of Equus Software, is a global Employer of Record (EOR) service provider. We are experiencing rapid growth and are looking for a focused, positive, and energetic Client Services Manager to join our global team.

At Global Expansion, we are passionate about delivering a Global EOR service that provides an exceptional employee experience and a flexible, comprehensive solution for our clients.

We currently support our clients in over 160 countries with the ability to hire in 214 countries and territories worldwide. Our team is distributed across North America, Europe, Africa and Asia.

ABOUT THE ROLE

The Credit Controller is responsible for the timely collection of approximately 1,000 client invoices per month across GX's global client base. The Credit Controller will own the full collections process from invoice due date to cash received and will be the primary point of contact for clients on payment matters.

Please note: Candidates must have the right to work and be located within the UK.

WHAT YOU WILL OWN

The Credit Controller will be responsible for the following key areas:

• Collections: Manage end-to-end chase process for all outstanding client invoices across the portfolio.
• Aged debt ledger: Maintain an accurate and up-to-date aged debt report, reviewed weekly with the transactions team lead.
• Days Sales Outstanding (DSO): Track, report, and actively work to reduce DSO across the client base.
• Payment plans and escalations: Agree payment plans with clients where appropriate and escalating unresolved cases to the transactions team lead or Finance Business Partner.
• Dispute identification: Identify when a slow payment is a genuine dispute (rather than a cash flow issue) and escalate to the Finance Business Partner for resolution.
• Cash allocation: Allocate receipts accurately to the correct client invoices in the system.
• Client communication: Professional, relationship-aware communication with client finance teams on all payment matters.
• Reporting: Produce weekly aged debt and DSO reports for the Transactions Manager.

WHAT WE ARE LOOKING FOR

We are seeking a candidate with the following experience to excel in the Credit Controller role:

• Experience in credit control or collections: Proven experience in a dedicated credit control or collections role.
• Multi-currency: Familiarity with multi-currency collections is an advantage
• Volumes: Experience managing a high-volume ledger (500+ invoices) preferred
• Strong communication skills: Confident in client-facing conversations about overdue payments, including escalation calls.
• High attention to detail: Accurate cash allocation and ledger management
• Software: Strong Excel and financial systems skills; experience with credit management tools is an advantage.
• Industry: Experience in EOR, staffing, professional services, or a similarly complex billing model (strongly preferred).

WHY WORK WITH US?

It’s simple. We have an incredible team that is invested in our success. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we’re not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance.

We are building a team that is laser-focused on delivering the best Global EOR solution on the market and would love for you to join us.