Group Short Term Disability Claims Specialist

We're seeking a Group Short Term Disability Claims Specialist to join our team at Equitable. As a polished communicator and decision maker, you'll analyze medical and financial information to make timely and accurate decisions on Long Term Disability claims. You'll also champion progress and resolution, ensuring financial clarity and trust, and build meaningful relationships through care and empathy.

Requirements

• Proficient English, spoken and written, is required
• 2+ years' STD and/or LTD claims management experience
• University degree or College Diploma preferred in health-related or disability management field (i.e. nursing, occupational therapy, kinesiology, psychology, social services, occupational health etc.) or experience adjudicating disability claims
• Thorough knowledge of insurance operations
• Passion for problem-solving and thorough knowledge of insurance operations
• Complex knowledge of various group contracts would be helpful
• Computer literacy skills
• Effective negotiating and conflict management skills
• Excellent interpersonal and strong client service skills
• Mathematical and analytical skills
• Demonstrated conflict management and professional de-escalation skills
• Deep-rooted personal boundaries and time management, with the ability to balance various priorities coming in at once
• Ability to break down difficult to understand concepts/decisions and explain in a way that is easy to understand for the client
• Proven ability to succeed in a dynamic environment with changing priorities
• Bilingual written and spoken, English/French, would be an asset

Benefits

• Incentive pay
• Annual salary reviews
• Employer-paid benefits
• Pension matching
• Competitive vacation
• One paid volunteer day each year
• Healthy work-life balance with employee wellness always top of mind
• Dress for your day approach